its currently not possible to deduct the time generated from announcement messages from accumulating within the ring time stats
its currently not possible to deduct the time generated from announcement messages from accumulating within the ring time.
Customers want to see call waiting and Average answer times to have deducted the duration of the initial annoucment so its a true reflection.
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Anonymous commented
Hi, if we could just deduct the length of the message from the counter, so say deduct 20 seconds as we know the message is 20 seconds long.... Other systems do this.
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Thanks for your suggestion. Unfortunately announcements are not an event that the telecoms platform makes available for Akixi to monitor, making it not possible to to add this metric to any reporting within Akixi.