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Call Centre Reporting

Call Centre Reporting

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Any ideas to enhance our reporting

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2 results found

  1. API Limit removal or improvement

    We have had a customer that would like to use the Akixi platform and integrate their CRM in to the live information, they are currently having issues where the limit of 1 request per 6 minutes is making the integration redundant.

    being a busy call centre environment the limit would need to be improved or removed.

    would this be something that Akixi would look at in future developments?

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  2. to include overflowed calls into our financial calculation

    Could we include maybe as a Ticked box the overflow off into the Financial calculation .
    at the moment ,calls are classified as abandoned when hung up whilst ringing the Hunt group for 20 seconds before it overflows to the External Third party IVR. But the IVR is only a voicemail message telling the caller to check on line , so for our customer , these calls overflowed to the IVR are theoretically , potential lost booking , hence they would like to have the value added to the financial abandoned ones.
    Thank you

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