to include overflowed calls into our financial calculation
Could we include maybe as a Ticked box the overflow off into the Financial calculation .
at the moment ,calls are classified as abandoned when hung up whilst ringing the Hunt group for 20 seconds before it overflows to the External Third party IVR. But the IVR is only a voicemail message telling the caller to check on line , so for our customer , these calls overflowed to the IVR are theoretically , potential lost booking , hence they would like to have the value added to the financial abandoned ones.
Thank you
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Christophe
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