2 results found

1. Bulk upload new devices

   It would be a valuable asset to have a dedicated bulk upload option to either manually enter the device # and/or broadworks ID (where a DDI/DID may not be available), or - even better - provide the ability to upload a csv.

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   Resolved  ·  0 comments  ·  Administration  ·  Delete…  ·  Admin →
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2. Determine Costs for New Clients

   We normally load a new client (via telephony server / partition), demonstrate the system, and then provide a quote to the client. However, our sales team sometimes have a hard time trying to determine costs (especially with the new pricing model with SIP).

   I thought we could use STATUS & TOOLS -> Billing Reports - Select the Telephony Server and Partition and click on "Billing and Summary...". But all the counts are zero. I could only assume we have to wait till after the first billing cycle for these numbers to populate. But that is too late.

   So what does that mean? I have to manually determine costs by looking at devices, which ones are Extensions and/or DNIS entries. If DNIS I have to look at Trunk Capability, the number of logins to that Telephony Server / Partition, Agents, etc.

   It would save a lot of time (and accuracy) if we load the new client, then click on something within Admin that will provide us potential costs. You can use the same format used in Billing Summary...

   0 AKXTNH1 Extension Lite
   0 AKXTN01 Extension 1000/2000
   0 AKSDDH1 Extension Lite (Trunking)
   0 AKSDD01 Extension 1000/2000 (Trunking)
   0 AKXTHH1 Extension Lite (Hospitality)
   0 AKXTHP1 Extension 1000/2000 (Hospitality)
   0 AKSIPH1 Trunk Capacity Lite
   0 AKSIP01 Trunk Capacity 1000/2000
   0 AKSBTH1 Trunk Capacity Lite (Burst)
   0 AKSBT01 Trunk Capacity 1000/2000 (Burst)
   0 AXACD01 ACD Agent - Passive
   0 AKACD01 ACD Agent
   0 AKSP075 Akixi Presence User
   0 AKSP050 Akixi Lite Supervisor
   0 AKSP100 Akixi 1000 Supervisor
   0 AKSP200 Akixi 2000 Supervisor
   0 AKSP300 Akixi 3000 Supervisor
   0 AKAP200 Mobile App Enhanced Reporting User
   0 AKOM300 Omnichannel ACD Agent Console User
   0 AKSPC00 Recording Playback Supervisor (Dubber)

   We normally load a new client (via telephony server / partition), demonstrate the system, and then provide a quote to the client. However, our sales team sometimes have a hard time trying to determine costs (especially with the new pricing model with SIP).

   I thought we could use STATUS & TOOLS -> Billing Reports - Select the Telephony Server and Partition and click on "Billing and Summary...". But all the counts are zero. I could only assume we have to wait till after the first billing cycle for these numbers to populate. But that is too late.

   So what does… more

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   Resolved  ·  0 comments  ·  Administration  ·  Delete…  ·  Admin →
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