39 results found
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Restricted wallboard/report views
Allow a log on that only shows pre set wallboards or reports with no supervisor capabilities. For example, this would let large multi site companies, such as national food outlets, display a wallboard in each store without giving store staff any supervisor features. With having the reports displayed in each store controlled by a central head office admin.
13 votes -
Akixi on 3cx
We would love to be able to use Akixi on 3cx - other than Horizon this is the only other VOIP solution we sell on a large scale and it's widely adopted by our competitors also. I think it would be a great combination.
11 votes -
Ability to show how many users are set to a specific availability/ unavailable code across a day
Ability to show how many users are set to a specifc availability/ unavailable code across a day at different times.
This would allow supervisors to see how many people for example were in the lunch unavaiable code at 12:00
7 votes -
Integration with Wildix Cloud PBX
Please investigate potential integration with Wildix Cloud based PBX.
6 votes -
6 votes
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Alerting time field on Historic Call List
It would be useful to have a field on the Historic Call List that purely details the time an extension or ACD Agent was in an alerting state for, and not include time listening to entrance messages etc in the queue.
3 votes -
Univerge Blue Integration
We are selling a lot of NEC's Univerge Blue hosted platform, the system itself is great but reporting capability is poor. I wonder if this system is something that NEC and Akixi have discussed integration options? It would be fantastic to be in a position to offer Akixi alongside Univerge Blue.
2 votes -
Reset password button in Omnichannel Panel
Currently, if an agent has forgotten their Akixi password, they are unable to request a password reset from the Omnichannel Panel and have to instead navigate to the Akixi web app. As not all agents use the Akixi reporting suite, it would be useful for them to be able to issue a reset request from the panel.
2 votes -
Akixi compatibility with Asterisk
Akixi compatibility with Asterisk platform.
2 votes -
Reports : ACD Agent List : Next Agent On Deck
We had a couple of our vendors (call center supervisors) wanting to know if AKIXI can display who is the NEXT AGENT about to take a call.
There could be another field called "ON DECK". And since ACD Agent List is sortable, we can sort on this field and show the lineup.
Thanks!
Alex Lawson
BluIP2 votes -
Omnichannel Panel Restrictions
Lock certain functions from the channel panel. For example, don’t allow agents to go N/A without setting a reason, or lock the “Wrap Up” button.
2 votes -
Tag emails or chats based on outcome
It would be useful to be able to tag emails or chats with account codes to show the outcome of the email or chat (be this sale, complaint etc)
2 votes -
Park an email
It would be beneficial to be able to pend an email, if there is action required from a third party. Case scenario is an order comes in, and to complete the order they require parts from a supplier. Technically the agent cannot progress with the order, as they are awaiting third-party involvement, but equally the customer does not want their agent tied up with this email, nor can they respond to it or #NRN it. Equally, they cannot #FWD as the third party is not on Akixi.
2 votes -
Pause email/chat handling time when answering a call
It would be beneficial to be able to “Pause the clock” on their email/chat response timer in the event an agent is able to answer concurrent contact channels. Essentially, this would be the same as placing an email or chat on hold as far as Akixi is concerned.
For example, Agent A picks up an email, spends 5 minutes on a reply before answering an urgent phonecall which lasted for an hour. Their email handling would then be 65 minutes, when in reality they were only working on it for 5.
2 votes -
Schedule reports across a bespoke catchment range
When scheduling a report on Akixi, it would be beneficial if we were able to stipulate a "specified range" as opposed to the default options
2 votes -
Monitoring on new Horizon Collaborate
With Horizons new Collaborate product this has drop downs to say whether a user is on a call or on lunch etc.
With the user being monitored on Akixi can we report on how long they are in each state. I know this is available if they set up in call centre but can we do the same using collaborate?
2 votes -
Minute Increments on Scheduled Reporting
If stating anything other than 5 minute increments for the time of a scheduled report, the platform will round the time to the nearest 5 minute interval.
2 votes -
Integrate with 3CX
Bart,
The 3CX reporting is rubbish,
There are some third party solutions, also rubbish.
Akixi would open up 3CX to the call centre environment.2 votes -
2 votes
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Does Akixi Wallbord work with the Altos Hosted Platform (Myphones)
Is the Akixi Wallboard compatible with the Altos Hosted Platform (Myphones - CaaS/HaaS)
1 vote
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