39 results found
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Date/timestamp at the top of reports
For Extension/Device Style could there be an option when selecting the Date/Time for the date to be added to the top of the report to show the covering period?
This could be an option within the Display Options to allow the Date/Time to appear above the Header.
For example if the report was set to Date/Time Today and the schedule runs at 21:00, the report would show in or above the header the covering period which would be 26/07/2022 - Time Range 08:30:00 to 17:00:00.
This would help when reports are emailed to other users as they did not receive…
1 vote -
New field for number of direct dial calls vs overall calls
It would be useful to have an additional field on the extension list reports that allow for you to see specifically how many out of a pot of calls were made to an extension directly, against how many the agent answered via a group.
For example, if we have an extension list filtered on a support team (hunt group), and are including calls for group device members, it would be useful to see "out of the 20 calls Joe Bloggs answered today, 5 were direct dials to his DDI"
1 vote -
Prevent seconds returning to hh:mm:00 on date change
When changing the date in the custom range panel, the seconds in the time value reset to 00 from whatever it was previously set as (see video snippet). We're unsure if this is a bug or has been done by design, but for the 'to' value we always work to hh:mm:59 not hh:mm:00, so it's mildly irritating to have to change this every time we alter a date value.
Thanks for listening.
1 vote -
Include Folders on Mobile App
Currently, if a report exists in a folder on the desktop Akixi app, the naming convention on the mobile app becomes rather lengthy as it inherits the folder name, as well as the report name itself.
1 vote -
Change 1/2 Hour reports to update each 30 mins whether there are new calls or now
Currently Calls by 1/2 hour only add in the 1/2 interval if there have been live calls during that interval - this request is to modify so that when in Real Time each interval is added regardless of the call volumes in the interval. For live reporting on users who are targeted on call volumes and duration this would really help.
1 vote -
Expand the device filter only when clicking the dropdown icon, and not on the entire field
Expand the device filter only when clicking the dropdown icon, and not on the entire field, as currently on most displays this hides the free text field.
1 vote -
Link associated emails
It would be helpful to have a mechanism in place that links associated emails in a chain, to allow for instances in which a customer may send repeated updates to an email before the first reply from an agent. For instance, the customer sends in an email, then follows this up 20 minutes later with a photograph to demonstrate the problem, and then follows this up a day later chasing for an update. The concern is there could be 3 agents dealing with what is essentially the same enquiry.
1 vote -
Add Total Talk Time (Distribution) to Historical Call List
Please add Total Talk Time (Distribution) to the Historical Call List, so it shows the talk time for the entire call, not just a segment.
1 vote -
Scheduling Dashboard Reports
It would be useful to add the functionality in to a Dashboard report that enables you to automatically apply scheduling to the composite reports the Dashboard is made up of.
For example, say a Dashboard was made of an Extension List, Hunt Group List and Historic Call List.. The scheduled Dashboard would apply a schedule to each of these 3 repords individually and toggle the "Bundle All Email Attachments Inside A Zip File" setting on.
While this wouldn't display in the same way as the Dashboard itself, it would enable us to collect the same scheduled information without the need…
1 vote -
Sandbox for portal layout changes
If changes to the general aesthetic of the portal (substantial changes in particular), can a sandbox be made available to review and provide feedback on the updated look and feel prior to the new portal rollout?
1 vote -
Omnichannel Panel Download
make the "OMNICHANNEL PANEL" text at the foot of the Akixi portal a different colour to help ensure it stands out.
1 vote -
Upload reports using FTP
Have the option for Akixi to upload scheduled reports to an FTP server instead of emails
1 vote -
Call listening through Akixi
It would be really useful if Akixi offered the functionality to allow the user to listen to calls. Currently we use another system (Unlimited Horizon) to monitor calls but refer to Akixi to help find the right calls in some instances. If you could listen to calls directly in Akixi it would increase efficiency and negate the requirement for two systems for one process.
1 vote -
Change alarm
There is no point in the total bar flashing when setting alarms on extension list report.
1 vote -
Filtering ACD Status Log By Status
Filtering ACD Status Log By Status
1 vote -
Accumulative and realtime talk stat for agents
Have the ability to view Accumulative and realtime talk stat for agents on a realtime report
1 vote -
Manually adjust time metrics
have the ability to manually increase or decrease time related metrics on a report to aid in accurate KPIs for bounced calls or to allow for queue entry messages
0 votes -
Targets for users on real time reports
Currently alarms can show when a user hits a call made or received target or even a talk time target. sometimes flashing Red gives the wrong message and then other alarms are lost. Can Akixi have a target setting as well as an alarm setting with two different fields and colours?
0 votes -
Multiple days Call volumes and peak times view
Have the ability to show E.G 4 days, over a number of weeks or months, info like, Per 1/2 Hr, how many calls received, and abandoned, to list the days side by side to compare random dates against each other.
I've suggested exporting as CSV and making a view in a spreadsheet, plus a similar report attached. but the EU wanted it "just so".
Not a bad idea actually...
Even suggested a graph too..0 votes
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