40 results found
-
Implement "Total Held Calls" field
It would be useful if we could implement a field into Akixi which would allow us to track the total number of held calls across a given timeframe.
2 votes -
Statistic to show % duration of how long an Agent has spent on the phone compared to their total time on duty.
It would be great to see how long as a percentage, how long an Agent has spent on the phone compared to their total time on duty.
2 votes -
automatically add the date to the report's file names when a report is run
When a report is automatically run and emailed to the supervisor the name of the report does not include the date when the report was run. If a supervisor receives weekly reports, every week they receive a report which has the same name as the last report/s they received. This means they have to manually change the name of the report whilst saving the report to prevent it from overwriting the last report they saved. This is a basic requirement and is very simple for any code writer to insert the date into a file's name before it is saved…
2 votes -
Report on length of time it is taking to return unanswered calls
The un returned calls screen is great but would like to be able to report on how long it is taking staff to return the calls historically. Would also be good if we could set an alarm if the time exceeds the margin on the live screen as well.
2 votes -
Include Specific Types Of Calls For Group Device Members
Include a setting under the "Advanced" modify field to allow you to specify which type of calls for group device members you want to log, be this "Inbound Only", "Outbound Only", "None" or "All"
This will allow us to capture Outbound calls when using a hunt group as the device filter, without having to include calls to extension users DDI's
2 votes -
Search Capability for AKiXi Online Help
Clients have requested the ability to search AKiXi Online Help.
You can use the browsers search capability (CTRL-F), but that only works for the active page. It does not allow the client to search the entire Online Help.
Very Respectfully,
Alex Lawson2 votes -
OrecX Call Recording integration
Integration with OrecX API to stream call recordings as Akixi does for Dubber today.
2 votes -
Pin Field Header On Report
It would be great if the reporting field header could be pinned to a report. At current, if you scroll down on a report then the field header does not display at the top.
2 votes -
Supervisor Account Recovery
If you accidentally delete a Supervisor from Akixi, it is gone. There is no recovery option. If a customer has custom reports that they have built, they are also gone. It would be nice to have a 30 day trash bin where deleted accounts go in the event that it was a mistake. This would be a huge time saver for customers and partners.
1 vote -
Mass Query ACD Status
Currently, if we need to query a device or agent state, we are only able to do this on an individual basis.
It would be useful if there was a function to allow us to run a mass ACD Status query against all Agents, as this can become a very time-consuming job on larger customer setups.
1 vote -
Not Available Code Counts
Not available codes counts - at the moment you can report on how much time each agent has spent in an not available code on an ACD Agent List but you cannot report on how many times they have entered into that not available code.
1 vote -
Reporting for Broadworks Auto Attendant with submenus
Reporting for Broadworks Auto Attendant with submenus. This is a different Auto Attendant license than the original Broadworks AA. It is a more advanced AA that supports submenus, announcements, etc...
1 vote -
Percentage of Multiple incoming calls by a single number out of total incoming calls
Support,
We need a report filter in which we can see percentage of multiple incoming calls from a single number divided by total incoming calls of the day. For example, if there were a total of 100 incoming calls and 20 of those calls were made by the same User, the filter should display as below:
Source Number: "xyz"
Destination number: "abc"
Percentage of the calls: 20/100 (0.2)I know this will show a lot of single calls as well, but this would help users identifying the callers those are calling more than once a day.
Please let me know…
1 vote -
1 vote
-
Multiple Filter Criteria on a Historic Report
The ability to chose historic call totals by time period with multiple periods within a period. on the Y axis, and Person/Extn/Agent etc on the X Axis so that all calls are not just cumulative totals of selected Extns, but are by Extns and by time break, EG the attached.
1 vote -
Number of UNIQUE Dialled Numbers - Added field in Extension Reports
The ability to build a report that shows the number of UNIQUE phone numbers dialled in a day by extension. This could just be an additional field titled "Unique Numbers Dialled"
We can use the extension report to show the number of calls each extension made...but we want to also see how many UNIQUE phone numbers that was to.
i.e. if a member of a telesales team were to make 100 calls in a day we want a report that shows the number of UNIQUE phone numbers that were called.
The reason being is the number of calls can be…
1 vote -
Agent help request
Ability for Agent to alert Supervisor through handset and alarm appear on supervisor to monitor call alternatively agent can Instant Message supervisor through presence account. This is instead of sending an email or waving at supervisor.
1 vote -
Report over split time period
Would like to be able to schedule report on a split time period e.g. 8.00am to 8.00am rather than just midnight to midnight, e.g. yesterday is full day no option for split period overlapping the midnight hour
1 vote -
Calls by Account Code
Would it be possible to have a report for account codes to include "Account Code Entered" along with "Time Entered" or have these added to agent reports.
In this way i would be able to locate the call associated to a specific code entered, if therev are trends i can locate calls to offer training or coaching.
Entry Time Device Name Account Code Entered
07/13/2021 13:12:19 Peter Smith No Sale
07/13/2021 13:12:19 Peter Smith Sale
07/13/2021 13:12:19 Peter Smith Call Back Later
07/13/2021 13:12:19 Peter Smith No Sale0 votes -
Scheduling Dashboard Reports
It would be useful to add the functionality in to a Dashboard report that enables you to automatically apply scheduling to the composite reports the Dashboard is made up of.
For example, say a Dashboard was made of an Extension List, Hunt Group List and Historic Call List.. The scheduled Dashboard would apply a schedule to each of these 3 repords individually and toggle the "Bundle All Email Attachments Inside A Zip File" setting on.
While this wouldn't display in the same way as the Dashboard itself, it would enable us to collect the same scheduled information without the need…
0 votes
- Don't see your idea?