60 results found
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Wallboard click-through to drill down
Ability to click a tile on the wallboard and dynamically filter and drill-down to the data detail that makes up the wallboard display - ie, 8 Abandoned Calls tile on Wallboard - when clicked and report will display that shows a list of eight abandoned calls and its associated metrics/stats. Tru
13 votes -
Calls by Hour Interval Report
We already have the ability to create a 'Calls By Half Hour Interval' report, but it would be great to additionally have the option to generate a 'Calls By Hour' report. This will allow us to more specifically determine the busiest hourly periods.
8 votes -
Reports - multiple email addresses
Many have asked to have extra email addresses assigned to send out their weekly reports as its very limited
6 votes -
Customisable Colour Schemes
Colour customisation on reports other than the wallboard to aid matching aesthetics across a whole wallboard. ACD Agent Lists should allow for alternative colour schemes to help the design be more approachable.
6 votes -
Historical Unreturned Lost Calls - Add ability to see if calls were returned
For Historical Unreturned Lost Calls, add ability to see if calls were returned. This could be a field that indicates yes or no.
6 votes -
Be able to monitor internal calls without monitoring all devices
It would be useful to be able to monitor all internal calls, regardless of whether both the calling and called party are monitored on Akixi or not, as presently we are missing a number of call statistics due to these originating from unmonitored extensions from within the same enterprise.
5 votes -
Make Dashboard Reports Re-sizeable within the Dashboard
Allow the user to size how much of the screen is allocated to each report included in the Dashboard. For example today if you have a Wallboard as one of the included reports it gets a fixed amount of space when perhaps you like it to be 2/3 of the screen instead of only half. The result today is you typically have a lot of white unused space.
5 votes -
Add 'create new folder' button
As far as we can see, the only way to create a new folder is to edit an existing report and add a new folder path in the 'modify report' screen.
A one-click 'create new folder' option within the folder panel on the left of the portal would be great. Thanks for listening.
If we've missed something obvious and there's already a quick way of creating a new folder, please point us in the right direction. Thanks.
4 votes -
Track inbound calls originating from unmonitored devices to monitored devices
Currently, if an unmonitored user makes an inbound call into a monitored user or service (HG, queue), the call is not tracked in Akixi. This request is track all calls regardless if the calling party is an unmonitored user or not.
Scenarios:
• If a non-user was to call in from any phone, it would be reported in the. Agent/queue stats because it was a call to the queue.
• If an un-monitored user was to call in from their cell phone, it would be reported in the Agent/queue stats because it was a call to the queue.
• BUT……4 votes -
Copy reports between Supervisors
Hi, Is there away that we can get Supervisors to copy their own reports to other Supervisors? We are getting a lot of requests to do this as a site will have one main Akxi Admin who wants to setup one set of reports on their account and then copy them to the others. At present im having to log in and do that part for them
4 votes -
ACD Status Reporting
Please can we have a report for Agents which shows how long they have been in each state for.
4 votes -
Scheduled Dashboard Report
We would like to be able to schedule a Dashboard report, so we can e-mail our management a single screenshot showing all the day's figures, rather than them having to open several e-mails.
4 votes -
Filter Sort Order
Is it possible that when you filter the device names, it shows in alphabetical rather than numerical order? This particular customer has around 200 call centre groups so having to manually look through all of them is very time consuming.
4 votes -
First Time Caller
We would like to see a field created to indicate a call is a first time caller
4 votes -
its currently not possible to deduct the time generated from announcement messages from accumulating within the ring time stats
its currently not possible to deduct the time generated from announcement messages from accumulating within the ring time.
Customers want to see call waiting and Average answer times to have deducted the duration of the initial annoucment so its a true reflection.
4 votes -
Colour-coded report tabs
Could an option in the report parameters be added to allow report tabs to be colour-coded on the tab bar at the bottom of the screen? Mockup attached.
Thanks for listening.
3 votes -
Shared Report
We currently have a number of supervisor accounts, all of which have copies of one another reports as we appreciate you cannot have multiple users signed into the same account at a given point. That said, what would be useful is if we could share a "live" version of the report between accounts, so that a change made to the report on account A reflects on account B, and vice versa. The only way to work around this at present is to copy the reports across once a change has been made.
3 votes -
total ring time
Input a field to allow for the capture of total ring time, across all distributions, so we can see how long a call has been ringing from point a to point z
3 votes -
Have a field or section that specifies the time frame of a report
Have a field or section that specifies the time frame of a report. For example, if you have a Calls By 1/2 Interval report set to show "last month", display the name of the actual month. In the following attachment, the day the report was ran was May 12th, 2020. The time frame that should display on the report and download (pdf, doc, xls) is "April".
3 votes -
Outbound call reporting via a particular DNIS entry.
When using Broadsoft premium call centre you can dial out via each of the different DNIS entry points. It appears that Akixi isn't capturing this outbound data so we are unable to report on the outbound traffic broken down by presented number.
Thanks,
Scott
3 votes
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