39 results found
-
Sandbox for portal layout changes
If changes to the general aesthetic of the portal (substantial changes in particular), can a sandbox be made available to review and provide feedback on the updated look and feel prior to the new portal rollout?
1 vote -
Integration with Wildix Cloud PBX
Please investigate potential integration with Wildix Cloud based PBX.
6 votes -
Akixi on 3cx
We would love to be able to use Akixi on 3cx - other than Horizon this is the only other VOIP solution we sell on a large scale and it's widely adopted by our competitors also. I think it would be a great combination.
11 votes -
Omnichannel Panel Download
make the "OMNICHANNEL PANEL" text at the foot of the Akixi portal a different colour to help ensure it stands out.
1 vote -
Schedule reports across a bespoke catchment range
When scheduling a report on Akixi, it would be beneficial if we were able to stipulate a "specified range" as opposed to the default options
2 votes -
Monitoring on new Horizon Collaborate
With Horizons new Collaborate product this has drop downs to say whether a user is on a call or on lunch etc.
With the user being monitored on Akixi can we report on how long they are in each state. I know this is available if they set up in call centre but can we do the same using collaborate?
2 votes -
Minute Increments on Scheduled Reporting
If stating anything other than 5 minute increments for the time of a scheduled report, the platform will round the time to the nearest 5 minute interval.
2 votes -
6 votes
-
Upload reports using FTP
Have the option for Akixi to upload scheduled reports to an FTP server instead of emails
1 vote -
Call listening through Akixi
It would be really useful if Akixi offered the functionality to allow the user to listen to calls. Currently we use another system (Unlimited Horizon) to monitor calls but refer to Akixi to help find the right calls in some instances. If you could listen to calls directly in Akixi it would increase efficiency and negate the requirement for two systems for one process.
1 vote -
Integrate with 3CX
Bart,
The 3CX reporting is rubbish,
There are some third party solutions, also rubbish.
Akixi would open up 3CX to the call centre environment.2 votes -
Change alarm
There is no point in the total bar flashing when setting alarms on extension list report.
1 vote -
Targets for users on real time reports
Currently alarms can show when a user hits a call made or received target or even a talk time target. sometimes flashing Red gives the wrong message and then other alarms are lost. Can Akixi have a target setting as well as an alarm setting with two different fields and colours?
0 votes -
2 votes
-
Filtering ACD Status Log By Status
Filtering ACD Status Log By Status
1 vote -
Accumulative and realtime talk stat for agents
Have the ability to view Accumulative and realtime talk stat for agents on a realtime report
1 vote -
Ability to show how many users are set to a specific availability/ unavailable code across a day
Ability to show how many users are set to a specifc availability/ unavailable code across a day at different times.
This would allow supervisors to see how many people for example were in the lunch unavaiable code at 12:00
7 votes -
Restricted wallboard/report views
Allow a log on that only shows pre set wallboards or reports with no supervisor capabilities. For example, this would let large multi site companies, such as national food outlets, display a wallboard in each store without giving store staff any supervisor features. With having the reports displayed in each store controlled by a central head office admin.
13 votes -
Multiple days Call volumes and peak times view
Have the ability to show E.G 4 days, over a number of weeks or months, info like, Per 1/2 Hr, how many calls received, and abandoned, to list the days side by side to compare random dates against each other.
I've suggested exporting as CSV and making a view in a spreadsheet, plus a similar report attached. but the EU wanted it "just so".
Not a bad idea actually...
Even suggested a graph too..0 votes
- Don't see your idea?