40 results found
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1 vote
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New configuration page is cumbersome, text is too big
A few of our customers have 100+ hunt groups - if we want to select an option in Devices the new text size and layout means that we have to scroll up and down and left to right through the list to find the information as the text doesn't fit in the window. This is a step backwards.
The presentation prior to the change allowed for greater visibility and therefore greater ease of use.
The new lay out feels like change for changes sake.
6 votes -
Akixi 3000 Email HOLD status
We need to be able to put an email in “Hold” status, for example when a customer contacts an Insurance broker (our client), the brokers Agent needs to contact an underwater for pricing and wait for response, before the brokers agent can then reply to the email back to the customer with the offer.
The broker Agent would also would need to deal with other emails in between this response so would need to be able to take more than one out of the queue.
As the email picked from the queue would remain uin the agents mail box, this…
3 votes -
Report on length of time it is taking to return unanswered calls
The un returned calls screen is great but would like to be able to report on how long it is taking staff to return the calls historically. Would also be good if we could set an alarm if the time exceeds the margin on the live screen as well.
2 votes -
Include Specific Types Of Calls For Group Device Members
Include a setting under the "Advanced" modify field to allow you to specify which type of calls for group device members you want to log, be this "Inbound Only", "Outbound Only", "None" or "All"
This will allow us to capture Outbound calls when using a hunt group as the device filter, without having to include calls to extension users DDI's
2 votes -
Multiple Filter Criteria on a Historic Report
The ability to chose historic call totals by time period with multiple periods within a period. on the Y axis, and Person/Extn/Agent etc on the X Axis so that all calls are not just cumulative totals of selected Extns, but are by Extns and by time break, EG the attached.
1 vote -
ACD Agents login and log out daily/ weekly report
I believe there needs to be a way of reporting on ACD Agents that login each day and log out each day that can be reported on a weekly/monthly basis.
3 votes -
Maximize Full Screen Display
Ability to maximize the Full Screen display. I know in the last version you guys did a great job maximizing this.
Currently it shows the task bar at the bottom. Maybe a "Checkmark" next to Full Screen Display Mode that also says Hide Task Bar.
3 votes -
A re-seller portal
A re-seller portal to see all admin credentials for customers along with access to their invoicing.
7 votes -
Number of UNIQUE Dialled Numbers - Added field in Extension Reports
The ability to build a report that shows the number of UNIQUE phone numbers dialled in a day by extension. This could just be an additional field titled "Unique Numbers Dialled"
We can use the extension report to show the number of calls each extension made...but we want to also see how many UNIQUE phone numbers that was to.
i.e. if a member of a telesales team were to make 100 calls in a day we want a report that shows the number of UNIQUE phone numbers that were called.
The reason being is the number of calls can be…
1 vote -
Search Capability for AKiXi Online Help
Clients have requested the ability to search AKiXi Online Help.
You can use the browsers search capability (CTRL-F), but that only works for the active page. It does not allow the client to search the entire Online Help.
Very Respectfully,
Alex Lawson2 votes -
Ability to Backup Reports/Configuration
Need the ability to backup reports. This is crucial when re-selling to customers. We can spend hours setting up reports and filters etc. for it to potentially be lost at any time by an end-user deleting/modifying the reports in error.
It would be perfect if we could pull down a backup of the reports/config before we hand over to the customer.
3 votes -
Rolling monthly reports
We would like to be able to create rolling monthly reports. e.g. we would like a Calls By Month report to always show the previous 6 months calls
4 votes -
OrecX Call Recording integration
Integration with OrecX API to stream call recordings as Akixi does for Dubber today.
2 votes -
Hide ACD stats for signed out agents
We would like to exclude agents from and ACD Agent List when they are not signed in. i.e. If the report is filtered to show a specific ACD Group, we only want to see stats for the agents that are currently signed in to it. So if (for example) an agent is away on holiday, they wouldn't be shown on the report.
3 votes -
Agent help request
Ability for Agent to alert Supervisor through handset and alarm appear on supervisor to monitor call alternatively agent can Instant Message supervisor through presence account. This is instead of sending an email or waving at supervisor.
1 vote -
Report over split time period
Would like to be able to schedule report on a split time period e.g. 8.00am to 8.00am rather than just midnight to midnight, e.g. yesterday is full day no option for split period overlapping the midnight hour
1 vote -
single sign on via ADFS
we use AD and would welcome the opportunity to login users via ADFS (with WID - SQL is one step too far for us). That way the user has no visibility of credentials which minimises administrative overhead for on-/off-boarding.
7 votes -
Pin Field Header On Report
It would be great if the reporting field header could be pinned to a report. At current, if you scroll down on a report then the field header does not display at the top.
2 votes -
Automatic Synchronisation after changes in Broadsoft
Function to trigger an automatic synchronisation when there is a change within broadsoft to groups or users as we have found without an immediate synchronisation agent log in/out does not function
and in conjunction with this allow supervisor to perform synchronisation, currently this requires administrator and customer often does not wish to give supervisor full administrator permissions3 votes
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