Remove Mandatary Call Queue Greeting Time from Call Waiting Fields
Currently when a mandatary greeting is played on a Call Centre Queue (ie greeting could be over one minute) this is included in the Waiting time fields. Could a feature be developed to remove the greeting time, so essentially a tick box and field to remove the greeting time
2
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Matthew Sainty
shared this idea
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Hi Matthew,
Thank you for raising your suggestion on the Akixi feedback portal. We really appreciate the time you took to think about your idea.
Your suggestion has been sent to the Akixi Product team to be reviewed. Please do check back to this forum for updates to your suggestion.
Thanks,
Marcus