Settings and activity

13 results found

1. Alarm bell icon next to report name

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   Considered For Roadmap  ·  0 comments  ·  Archive » Reporting  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Jay Gaffney shared this idea  ·  November 03, 2022

2. Calls by Account Code

   2 votes

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   Considered For Roadmap  ·  2 comments  ·  Archive » Reporting  ·  Delete…  ·  Admin →
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   Jay Gaffney supported this idea  ·  October 24, 2022

3. Copy reports within the same supervisor

   12 votes

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   Resolved  ·  2 comments  ·  Archive » Reporting  ·  Delete…  ·  Admin →
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4. Wallboard click-through to drill down

   13 votes

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   Considered For Roadmap  ·  0 comments  ·  Archive » Reporting  ·  Delete…  ·  Admin →
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5. Send email and/or SMS alerts when alarm threshold is met

   14 votes

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   In Development  ·  1 comment  ·  Archive » Reporting  ·  Delete…  ·  Admin →
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6. Support for Broadworks R24 Feature - Coaching

   4 votes

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   0 comments  ·  Archive » Reporting  ·  Delete…  ·  Admin →
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   Under Review  ·  Anonymous responded

   
   

7. Implementation of a "Bounce" metric

   8 votes

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   0 comments  ·  Archive » Reporting  ·  Delete…  ·  Admin →
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   Under Review  ·  Anonymous responded

   
   

8. Statistic to show % duration of how long an Agent has spent on the phone compared to their total time on duty.

   2 votes

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   2 comments  ·  Archive » Reporting  ·  Delete…  ·  Admin →
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   Under Review  ·  Anonymous responded

   
   

9. SimRing Simultaneous Ring Hunt Group / Queue metric for Advanced / Missed calls

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   0 comments  ·  Archive » Reporting  ·  Delete…  ·  Admin →
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   Under Review  ·  Anonymous responded

   
   

10. Add the ability to see whether the device calling or the device called ended the call

    3 votes

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    In Development  ·  2 comments  ·  Archive » Reporting  ·  Delete…  ·  Admin →
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    Jay Gaffney shared this idea  ·  July 22, 2022

11. Copy reports between Supervisors

    4 votes

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    Considered For Roadmap  ·  4 comments  ·  Archive » Reporting  ·  Delete…  ·  Admin →
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    Jay Gaffney commented  ·  January 12, 2022  ·  Delete…

    Is there a due date for implementation of this feature?

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    Jay Gaffney supported this idea  ·  January 12, 2022

12. Video tutorial on how to report on Auto Attendant menu selections

    2 votes

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    Resolved  ·  1 comment  ·  Archive » Product Training  ·  Delete…  ·  Admin →
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    Jay Gaffney supported this idea  ·  January 12, 2022

13. Video tutorial on how to report on calls that go to voicemail

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    Resolved  ·  1 comment  ·  Archive » Product Training  ·  Delete…  ·  Admin →
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    Jay Gaffney supported this idea  ·  January 12, 2022