6 results found
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Make Hunt groups selecteable for display on on Huntgroups (i.e. suprgroups not to display containing hunt groups)
When creating a hunt group that contains supergroups, select whether you want to have the sub group members displayed
2 votes -
The ability to show data for more than one Hunt Group on a Wallboard
It would be helpful to be able to display data for more than one hunt group on a wallboard, not as an accumulative total and not using transitioning to another wallboard display.
I would like to display individual data for three hunt groups on the same wallboard, waiting now, answered now, abandoned calls, etc. Along with threshold alarms per hunt group. This also not possible in the Hunt Group BLF report, the alarm shows as a total of the column.
10 votes -
Template Reports
Company templates which can be set up by an administrator or admin supervisor and deployed to supervisors then either have these so they can be locked down and updated centrally by the admin or have them as templates so supervisors can start from that report and customise
4 votes -
Continual Alarm for Unreturned Lost calls
Have a continuous alarm for whenever there is an unreturned call on the unreturned lost calls report
8 votes -
Export/Import reports between supervisors
Have the ability to export reports from one supervisor and import in to another
7 votes -
Copy reports within the same supervisor
Be able to duplicate reports in the same supervisor by way of a copy button. This would generate an identical report with a suffix of - copy (1) etc. on the report name.
12 votes
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