30 results found
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4 votes
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Reseller level admin account
Reseller level access to all the customers we manage and ordered, so that we do not have to have individual log in's to assist customers.
Audit trailing would be required for these accounts.7 votes -
Concurrent Call Repoting
Have a statistic to show what the maximum concurrent calls were within a set time frame, i.e. 1/2 hour, day, week, etc.
1 vote -
Display Unreturned Lost Calls on Wallboard
Have a statistic that shows unreturned lost calls on a tile in the wallbaord view. This would be filtered against the wallboard filter settings
6 votes -
Log Account Codes Directly on Akixi
Currently to log account codes (Akixix Horizon) they have to be entered on the handsets. The problem with this is the caller on the other end hears the beeps. The only way around this is to put the caller on hold, enter the account code and then resume the call which is a bit clunky.
Would it be possible to allow users to enter account codes for the active call they are on directly in Akixi? For example if users had Akixi Presence they could use this to classify calls with account codes to be reported on at a later…
3 votes -
Unreturned call stats
Would it be possible to add the unreturned call statistic in a standard historic call report? Eg how many unreturned calls were logged against the device.
2 votes -
Order-By and Adjusting the Headers
Example would be historical reports. Would like to click on a field within the header to order-by. Also, some data exceeds the space allowed to view. Would like to adjust the header width to expand.
4 votes -
Folders for My Reports
It would be nice to have folders included in the “My Reports” section. This way I can organize my reports. Currently, I have a long laundry list of reports I must search for. Not to mention having to name the report so that it corresponds to the partition I am working with.
2 votes -
Propagate reports from a Supervisor to other supervisors
Give supervisors the ability to propagate their reports to other supervisors, with the ability for the originating supervisor to have the ability to control the reports. with the ability to make them read only to the propagated supervisors.
4 votes -
External content view tile on wallboard
Requests for an external content view tile on the wallboard to display the likes of news feeds, live news videos, company logos etc.
2 votes
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