2 results found

1. Integrate with Microsoft Power Bi

   It would be useful to integrate directly with Power Bi, I'm building a sales activity dashboard, one KPI is calls times but currently we have to manually export the data, add to a spreadsheet and then it updates the report, we want to remove the manual entry.

   10 votes

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   Considered For Roadmap  ·  3 comments  ·  Integration and Compatibility  ·  Delete…  ·  Admin →
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2. Cross platform integration with Kakapo

   Kakapo's Unity Product is a great Call and Multi channel contact centre solution, that integrates with Cisco Broadsoft to provide call control and additional functionality to our customers. One of the things missing is the detailed reporting capability that Akixi offers. Currently we provide them both, either separately to customers or as part of an overall solution as they generally fit well with one another. What would be great is if Akixi's Omni 3000 reporting suite could report on the full multi channel offering that Kakapo brings - WebChat, WebCall backs, Social, SMS and email.
   Has this ever been tested or looked at as a potential integration?

   Kakapo's Unity Product is a great Call and Multi channel contact centre solution, that integrates with Cisco Broadsoft to provide call control and additional functionality to our customers. One of the things missing is the detailed reporting capability that Akixi offers. Currently we provide them both, either separately to customers or as part of an overall solution as they generally fit well with one another. What would be great is if Akixi's Omni 3000 reporting suite could report on the full multi channel offering that Kakapo brings - WebChat, WebCall backs, Social, SMS and email.
   Has this ever been tested… more

   3 votes

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   Considered For Roadmap  ·  0 comments  ·  Integration and Compatibility  ·  Delete…  ·  Admin →
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