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4 results found

  1. Reset password button in Omnichannel Panel

    Currently, if an agent has forgotten their Akixi password, they are unable to request a password reset from the Omnichannel Panel and have to instead navigate to the Akixi web app. As not all agents use the Akixi reporting suite, it would be useful for them to be able to issue a reset request from the panel.

    2 votes

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    Not Considered for Roadmap  ·  0 comments  ·  General Akixi product ideas  ·  Admin →
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  2. Omnichannel Panel Download

    make the "OMNICHANNEL PANEL" text at the foot of the Akixi portal a different colour to help ensure it stands out.

    1 vote

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    Not Considered for Roadmap  ·  0 comments  ·  General Akixi product ideas  ·  Admin →
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  3. Call listening through Akixi

    It would be really useful if Akixi offered the functionality to allow the user to listen to calls. Currently we use another system (Unlimited Horizon) to monitor calls but refer to Akixi to help find the right calls in some instances. If you could listen to calls directly in Akixi it would increase efficiency and negate the requirement for two systems for one process.

    1 vote

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    Not Considered for Roadmap  ·  0 comments  ·  General Akixi product ideas  ·  Admin →
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  4. Restricted wallboard/report views

    Allow a log on that only shows pre set wallboards or reports with no supervisor capabilities. For example, this would let large multi site companies, such as national food outlets, display a wallboard in each store without giving store staff any supervisor features. With having the reports displayed in each store controlled by a central head office admin.

    13 votes

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    Not Considered for Roadmap  ·  1 comment  ·  General Akixi product ideas  ·  Admin →
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