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2 results found

  1. Is it possible to change the reporting language to something other than English?

    Is it possible to set the web portal language on a user by user basis when it comes to individual Akixi supervisor logons/users? Would the Product Management team be able to advise if they intend to add other language packs in the future (and at what cost/timescale) as part of any release? Are there any plans to do this? Thank You..

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    In Development  ·  2 comments  ·  General Akixi product ideas  ·  Admin →
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  2. Additions to calls Ended on Hold Metric

    The calls ended on hold has been very well received by our customers. It would be helpful to display the total amount of calls placed on hold, and the total ended at varying time lengths, so that customers can determine the average length of time a call disconnects after being on hold.

    Also, it appears the % Ended on Hold is derived from the total calls and the number of calls ended on hold. I suggest the %Ended on hold be taken from the total amount of calls placed on hold and the number of calls ended on hold.

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    In Development  ·  0 comments  ·  General Akixi product ideas  ·  Admin →
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