5 results found
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Advanced Reporting Users - Password Reset
With the upgrade to 2.3 there is a new "Advanced Reporting" User role. Which is labeled as a "Reporting" user. It sounds like they are technically classified as an admin. This is a Customer Supervisor Role \ Reporting Role that is assigned to end users but because it's classified as an admin self service\password resets no longer work for these types of application users.
Would like to see the "Advanced Reporting User" be allowed to do password resets and not be classified as an "Admin"
4 votes -
Advanced Reporting Users - User Type Label
With the upgrade to 2.3 there is a new "Advanced Reporting User" role. The new role is fantastic. However when looking at Applications user globally it labels these users as "Admins".
This removes the capability to see at a high level if a customer Application User has been given a role they shouldn't have (Such as Full Admin).
Would like to see the "User Type" column on the Application User page be updated to display "Advanced Reporting Users" as something besides "Administrator".
This will allow for auditing of the platforms Application Users for accuracy which is often needed.
4 votes -
Mass Query ACD Status
Currently, if we need to query a device or agent state, we are only able to do this on an individual basis.
It would be useful if there was a function to allow us to run a mass ACD Status query against all Agents, as this can become a very time-consuming job on larger customer setups.
1 vote -
Migrating Data To Different Providers
There needs to be the ability for partners and resellers of Akixi to be able to migrate customer data between the Akixi partitions. This would allow everyone to migrate data without losing the bespoke customer reports, scheduled emails and anything else that has been set up.
This could be completed by Akixi doing the work to migrate it to the new partner partition or via an export / import against a super admin.6 votes -
Ability to Backup Reports/Configuration
Need the ability to backup reports. This is crucial when re-selling to customers. We can spend hours setting up reports and filters etc. for it to potentially be lost at any time by an end-user deleting/modifying the reports in error.
It would be perfect if we could pull down a backup of the reports/config before we hand over to the customer.
3 votes
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