30 results found
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Collect disposition codes once a call has ended
Once a call has been ended and a disposition code/wrap up is entered, collect this information to be able to be reported on
8 votes -
Reseller level admin account
Reseller level access to all the customers we manage and ordered, so that we do not have to have individual log in's to assist customers.
Audit trailing would be required for these accounts.7 votes -
Undo Delete and/or Recycle Bin for reports
Please add Supervisor functionality that allows for a user to "undo" the deletion of a report and/or have a recycle bin where deleted reports can be restored.
6 votes -
Display Unreturned Lost Calls on Wallboard
Have a statistic that shows unreturned lost calls on a tile in the wallbaord view. This would be filtered against the wallboard filter settings
6 votes -
Configurable audible alarm repetition & duration
Currently, the audible alarm will only sound once while the configured threshold is met. Request would add in the ability for the audible alarm to continue sounding, as long as the threshold is met, at a configurable cadence .
5 votes -
4 votes
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Order-By and Adjusting the Headers
Example would be historical reports. Would like to click on a field within the header to order-by. Also, some data exceeds the space allowed to view. Would like to adjust the header width to expand.
4 votes -
Propagate reports from a Supervisor to other supervisors
Give supervisors the ability to propagate their reports to other supervisors, with the ability for the originating supervisor to have the ability to control the reports. with the ability to make them read only to the propagated supervisors.
4 votes -
Move multiple reports to a folder in one go
It'd be helpful to be able to select and move more than one report at a time - as far as we can see, currently you have to move reports to a folder one by one.
Thanks for listening.
3 votes -
Missed calls report on the mobile app
Mobile app could be improved by being able to see the missed call reports, so it's possible to call people back when away from the office.
3 votes -
Allow headers to be editable
Our customer would like to be able to change the column headers on the wallboard and have the ability to change the size to match the text in the header.
This way they can make the wallboard more bespoke to their needs
3 votes -
Retain external call status on barged in calls
If an agent makes/receives an external call and the call is subsequently barged into, the call type changes from external to internal (due to a conference call being established between the parties). If the end user only wants to report on external calls, the talk time for the conference part of the call will not show. Is it possible for the resulting call to retain it's "external" status?
3 votes -
Combine calls by day & month
A report of calls by day of the week but arranged month to month. So, for example: In September we made 100 calls on Mondays, 250 on Tuesdays and so on.
3 votes -
Log Account Codes Directly on Akixi
Currently to log account codes (Akixix Horizon) they have to be entered on the handsets. The problem with this is the caller on the other end hears the beeps. The only way around this is to put the caller on hold, enter the account code and then resume the call which is a bit clunky.
Would it be possible to allow users to enter account codes for the active call they are on directly in Akixi? For example if users had Akixi Presence they could use this to classify calls with account codes to be reported on at a later…
3 votes -
Allow copying of a single report to another user
We have a customer with 3 wallboards in a call centre. The CC manager regularly wants to change a display on all screens. We don't want to overwrite all reports, just send 1 report to another user.
At the moment we are having to do this manually which is slow.2 votes -
Add metric for "real, true actual" talk time that doesn't include hold time
Add metric for "real, true actual" talk time that doesn't include hold time. Technically, talk time is the time a phone is "off-hook". During off-hook periods, callers are placed on hold, which adds hold time to the talk time metric. Please add a talk time metric that excludes the hold-time.
2 votes -
Transferred In and Transferred Out Metric
Please add "Transferred In" and "Transferred Out" metrics to Call Counts and Percentages... This metric is specifically designed to show calls that have been "blind" or "consultatively" transferred TO or FROM a Device in Akixi. TO = Transferred In, FROM = Transferred out.
2 votes -
Rename report folders
Unless we're missing something, we can't see a way to rename folders. This would be helpful to save having to remove all the reports from a certain folder and then add them to a new folder with a new name.
Thanks for listening.
2 votes -
Resynchronisation
Quick method of resynchronisation for when items are deleted from Broadsoft/Horizon Currently need to mass delete and read, a tool to check discrepancies and fix would be useful
and coupled with this an email alert to advise when the two are out of synch2 votes -
Adandoned Counts and Percentages for Inbound Answer Performance
Add "Adandoned" Counts and Percentages for Inbound Answer Performance in Fields > Call Counts & Percentages like Akixi does today for "Answer". As with Answer, setting/configuring Abandoned will be done from the Settings tab of report add/edit.
2 votes
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