30 results found
-
Column headers pinned
Is it possible to pin the headers at the top of the page when scrolling down a report? This way when you are on row 300 of a report, you can see the column title instead of having to scroll all the way back to the top.
Thanks1 vote -
Allow copying of a single report to another user
We have a customer with 3 wallboards in a call centre. The CC manager regularly wants to change a display on all screens. We don't want to overwrite all reports, just send 1 report to another user.
At the moment we are having to do this manually which is slow.2 votes -
Renaming Wallboard Display Tile Texts
We have clients requesting the ability to rename the Wallboard Display Tile Texts (Calls Waiting Now, Longest Call Waiting Now, etc.). Especially those that have migrated from another vendor to AKiXi.
This ability would allow them to migrate more seamlessly since they can matchup their old naming convention to the new environment.
We can visualize this new feature in the Modify / Fields / Display Settings area. AKiXi already offers a “Display Title Text Area”. A textbox next to this setting could facilitate this new feature.
Thanks!
Alex Lawson1 vote -
Add metric for "real, true actual" talk time that doesn't include hold time
Add metric for "real, true actual" talk time that doesn't include hold time. Technically, talk time is the time a phone is "off-hook". During off-hook periods, callers are placed on hold, which adds hold time to the talk time metric. Please add a talk time metric that excludes the hold-time.
2 votes -
Transferred In and Transferred Out Metric
Please add "Transferred In" and "Transferred Out" metrics to Call Counts and Percentages... This metric is specifically designed to show calls that have been "blind" or "consultatively" transferred TO or FROM a Device in Akixi. TO = Transferred In, FROM = Transferred out.
2 votes -
Move multiple reports to a folder in one go
It'd be helpful to be able to select and move more than one report at a time - as far as we can see, currently you have to move reports to a folder one by one.
Thanks for listening.
3 votes -
Collect disposition codes once a call has ended
Once a call has been ended and a disposition code/wrap up is entered, collect this information to be able to be reported on
8 votes -
Missed calls report on the mobile app
Mobile app could be improved by being able to see the missed call reports, so it's possible to call people back when away from the office.
3 votes -
Rename report folders
Unless we're missing something, we can't see a way to rename folders. This would be helpful to save having to remove all the reports from a certain folder and then add them to a new folder with a new name.
Thanks for listening.
2 votes -
Allow headers to be editable
Our customer would like to be able to change the column headers on the wallboard and have the ability to change the size to match the text in the header.
This way they can make the wallboard more bespoke to their needs
3 votes -
My Reports list doesn't resize
The column of report names should be able to be resized. You can have long names that don't fit and it would be nice to drag the column out.
1 vote -
See more data at once
We need the ability to see more than 150 objects and allow more than 5 partitions. You currently have a select all partitions but then if you have more than 5 it will not let you use that option. I am having to run 3 and 4 reports and then combine those reports to get a single report.
1 vote -
Static Header Fields While Scrolling Down
When viewing reports, I am finding myself scrolling up to see the header fields. It would be nice if the header fields would stay constant (like freezing in Microsoft Excel).
1 vote -
Retain external call status on barged in calls
If an agent makes/receives an external call and the call is subsequently barged into, the call type changes from external to internal (due to a conference call being established between the parties). If the end user only wants to report on external calls, the talk time for the conference part of the call will not show. Is it possible for the resulting call to retain it's "external" status?
3 votes -
Undo Delete and/or Recycle Bin for reports
Please add Supervisor functionality that allows for a user to "undo" the deletion of a report and/or have a recycle bin where deleted reports can be restored.
6 votes -
Configurable audible alarm repetition & duration
Currently, the audible alarm will only sound once while the configured threshold is met. Request would add in the ability for the audible alarm to continue sounding, as long as the threshold is met, at a configurable cadence .
5 votes -
Reseller level admin account
Reseller level access to all the customers we manage and ordered, so that we do not have to have individual log in's to assist customers.
Audit trailing would be required for these accounts.7 votes -
Log Account Codes Directly on Akixi
Currently to log account codes (Akixix Horizon) they have to be entered on the handsets. The problem with this is the caller on the other end hears the beeps. The only way around this is to put the caller on hold, enter the account code and then resume the call which is a bit clunky.
Would it be possible to allow users to enter account codes for the active call they are on directly in Akixi? For example if users had Akixi Presence they could use this to classify calls with account codes to be reported on at a later…
3 votes -
Display N/A descriptions rather than its code
The ability to display N/A descriptions rather than its code on ACD agent list when using Akixi on Horizon.
1 vote -
Display Unreturned Lost Calls on Wallboard
Have a statistic that shows unreturned lost calls on a tile in the wallbaord view. This would be filtered against the wallboard filter settings
6 votes
- Don't see your idea?