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@ The Akixi Team and, Marcus Webb,
Has their been any further development/consideration on adding integration from Akixi into Microsoft Power Bi to automate the raw data transfer? We have a large customer that is a Aftermarkets Auto Body Parts Distributor that wants to import raw data from Akixi automatically into Microsoft Power Bi. Our customer's Executive Team has relied on daily reports on KPI metrics for their Call Centers, and Call Center's Agents over the years through Power Bi from their previous managed phone system provider to make daily decisions on how to improve response times with their customer's interactions with their many Call Center Queues and Agents.
Our customer has expressed that the effort of manually exporting raw .CSV data daily to import into Microsoft Power Bi is very time consuming and not an efficient use of time to be able to show multiple reports across departments to their Executive Teams in Power Bi in a single pane of glass. Call Center Supervisors are also having to wake up early in the morning from the United State's Central Time Zones to manually pull raw .CSV files from Akixi to then import into Power Bi to be able to report daily in the morning to their Executive Team on the United State's East Coast Time Zone.
I am familiar with the Dashboard report template in Akixi that allows a customer to bring in up to 6 individual reports into a single pane of glass. We will explore further to see if the Dashboard template will meet the customer's requirements and help transition away from needing to use Power Bi.
I am always more than happy to jump on a phone call if you think it would be helpful to advance this project by further discussion.
Thanks