New Call Center Agent report type (implied restricted ACD-only filter)
The Call Center Agent report today, in order to produce a report that shows "only BroadWorks Call Center related traffic [exclude direct calls to/from agent outside the queue]" requires setting a filter criteria set at minimum based on devices [restrict device filter to just ACD queues]. In situations where there is a very large number of ACD queue devices, the process of defining the filters is unwieldy. The basic ask is to create a new Call Center Agent report type variant which has an IMPLIED filter of "just call center queue activity", i.e. automatically exclude direct extension calls and only show calls for the agent via the Call Center queues, i.e. if the report is run un-filtered by device, automatically show ONLY Call Center queue related calls for all agents that are members of queues within that group.
See Nextiva ticket #33778. Yes, you can create a report that matches, more or less, the desired functionality but in order to get to "ACD traffic only" you have to apply a DEVICE filter on top of any agent filter - the goal is to have to apply as few filters as possible and achieve an "ACD traffic only [no direct calls]" type of report.