28 results found
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Report on Trk-Trk Calls
At the moment all overflowed off trk-trk calls are reported as answered calls, even when they're not answered by the overflowed destination. Can this be changed so we can actually report on whether or not these overflowed calls actually connected?
It would also be good to have a separate field for this, something like 'overflowed off ans'.
Thanks,
Rhys2 votes -
Send calls to back of the queue
This can be done manually by clicking "send call to" then typing in the number. As there are so many different numbers that dial in, is there a way to code this in the background to send to the same number they called in on so it goes to the back of the queue? Then add an option that says "Send to back of queue"
13 votes -
Report on forward statistics
We would like to be able to report on forward statistics in the same way that it's possible to report on "DND statistics" in "Fields". Is this something that you would be able to add?
4 votes -
ACD NA Colour
ACD status when not available highlights a different colour to stand out. Ideally grey but that would mean the hold colour changing.
1 vote -
Email alarming for "Waiting To Be Run" metric increases
Set up email alerts if the queue for "Waiting To Be Run" metric reaches X % or X quantity increases.
2 votes -
Inference integration
Integrate Akixi with Inference to pull stats/metrics off Inference. This is a highly desired feature of major service providers.
4 votes -
Allow multiple reports to be selected at once
Allow for the shift+left click function when selecting reports, for example if you click report one's checkbox, then hold shift and click report four, it selects everything between as well.
1 vote -
Flexible & Multiple Email Address Per Report
Flexible & Multiple Email Address Per Report ,
We know we have a work around by setting outlook rules to redirect emailed reports .. so why not just have the ability within the report . If this is a revenue issue (trying to force more supervisor licences) Possibly only available in the 2000 & up product ?4 votes -
Do not Count Unanswered Call Center Calls offered to an Agent Count as Overflowed
According to our troubleshooting with Akixi, any unanswered call to an agent (AKA Bounce) will count as an overflow on the wallboard.
This can greatly increase the Overflow counts on the wallboard.
If an overflow rule is set, specifically one sending the call off platform, then only those calls should be considered Overflowed.
1 vote -
DND Report output is misleading
The DND Chg Time field displays the time only with no clear indication what date the change occurred on unless the field is opened in full. My customer wanted to send a report with this data on to a manager and cannot do so. Please add the date as a configurable field to be presented alongside the time
3 votes -
Add the ability to only count a call once when using hunt groups
When you have both hunt groups and individual numbers in a report calls are counted multiple times. Idea is to provide a filter to only count the call once for the report without having to select final segment only.
4 votes -
Ability to Mix Lite extensions on 1000+ sites.
Now we are starting to get more Sites with Lite, it occurred to me that perhaps we should encourage sites to be able to easily test the Real Time Stuff on certain extensions selectively.
Likewise, when we get the classic reseller config for a doctors surgery or similar when they add just 3 or 4 extensions for monitoring on 1000, it would be good to be able to get them to get some further value by adding other extensions for reduced monitoring .
I think it would work similarly to the Hotel Room restricted extension functionality but with the reseller…
1 vote -
Calls by Week - Filtered by Month
When running the calls by week report, the first and last week often run over the previous and next month. The label shows this, but when you then filter by month it hides the data from the other months. Makes for a very confusing report and it looks like it contains data from a period that it doesn't.
1 vote -
Call reporting for Cisco
As a Cisco reseller we need reporting packages that need the following:
Inbound and Outbound Call activity
Cradle to grave reporting
Ability to total call time per user
Management reports that are preconfigured and don't need to be adjusted from an excel format.
Or the ability to easily modify the excel export of reports
We need the ability to call inbound and outbound call activity for sales reps etc...
Overall Company call volume
Workforce Management AnalyticsThis is a business market space that constitutes in excess of 10k MRR
2 votes -
Being able to schedule reports to run every 30 minutes
would it be possible to add a 30 minute option to the scheduling section in a report?
1 vote -
1 vote
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Top Extension Desktop Wallboard Tile
Create a live tile for Desktop wallboard which displays "Top Extension" that can be filter on Inbound / Outbound / Call Duration
3 votes -
colour/code stamping calls
Instead of using ACD disposition, would it be possible to introduce a feature for the end user to color stamp the call to show what the call represents such as customer service, sales, returns or new order or place an icon or a code through the akixi platform without agents needing to disposition the call.
Hope this makes sense.
1 vote -
can we get the longest waiting tile on the desk top wallboard to increment continuously even after a call has been overflowed between groups
could the longest waiting now tile continue to increment when the call moves/overflows between groups...i.e. if a call comes in to group x and rings the timer starts but after 20 seconds the call is overflowed to group y this currently resets the timer back to zero...ideally it would be great if this could continue to increment past 20secs until answered
cheers robin
10 votes -
Alarms - Flash out with Extension number
Hi Team
As of now "Alarms" feature have the ability to alert with a sound or to flash/highlight the "Tab" .
Can we please have the ability to flash with a coloured pop up window with the extension number that met the criteria say 10 minutes talk time for example.
Thanks
Karthik1 vote
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