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25 results found

  1. Plain Text Format in emails as opposed to attachements

    2 votes

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    Not Considered for Roadmap  ·  0 comments  ·  Reporting  ·  Admin →
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  2. Filtering ACD Status Log By Status

    Filtering ACD Status Log By Status

    1 vote

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  3. Accumulative and realtime talk stat for agents

    Have the ability to view Accumulative and realtime talk stat for agents on a realtime report

    1 vote

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  4. Ability to show how many users are set to a specific availability/ unavailable code across a day

    Ability to show how many users are set to a specifc availability/ unavailable code across a day at different times.

    This would allow supervisors to see how many people for example were in the lunch unavaiable code at 12:00

    7 votes

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  5. Multiple days Call volumes and peak times view

    Have the ability to show E.G 4 days, over a number of weeks or months, info like, Per 1/2 Hr, how many calls received, and abandoned, to list the days side by side to compare random dates against each other.
    I've suggested exporting as CSV and making a view in a spreadsheet, plus a similar report attached. but the EU wanted it "just so".

    Not a bad idea actually...
    Even suggested a graph too..

    0 votes

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