I think there should be an option to include all calls that go to voicemail in the recaptured lost callers.

Currently on our platfrom if a call is answered by voicemail it doesn't show as a o nthe lost call report, even if the caller doesn't leve a voicemail and is a lost call.

But we have client who need voiemail but want to manage if voicemail calls are being left that they are being returned promptly.