Settings and activity

19 results found

1. Colour-coded report tabs

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   James commented  ·  February 07, 2022  ·  Delete…

   Great! Thanks for considering the suggestion, and thanks for replying with your feedback!

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   James shared this idea  ·  January 20, 2022

2. Add 'create new folder' button

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   James shared this idea  ·  January 20, 2022

3. Prevent seconds returning to hh:mm:00 on date change

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   James commented  ·  January 10, 2022  ·  Delete…

   Excellent! This one drives us mad, so we're pleased to see it's being sorted. Thanks for the update!

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   James commented  ·  January 04, 2022  ·  Delete…

   Excellent! Good to hear. Thanks!

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   James commented  ·  September 28, 2021  ·  Delete…

   Thanks for the reply!
   Cheers.

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   James shared this idea  ·  September 27, 2021

4. Working week to begin on Mon not Sun

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   James commented  ·  January 04, 2022  ·  Delete…

   Good stuff! Thanks for the update!

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   James commented  ·  September 28, 2021  ·  Delete…

   Thank you.

   We realise some users will prefer the new Sun-Sat format, so it'd be good to have it as a choice in the account settings or report settings.

   Cheers.

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   James shared this idea  ·  September 27, 2021

5. Add agent name to 'not available code usage' report

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   James commented  ·  January 06, 2020  ·  Delete…

   Hi Marcus

   Thanks for the fast reply!

   This is a perfectly acceptable solution - we'll just create a new ACD Agent List report and do as you suggest.

   Feel free to mark this suggestion as already being available, unless you do think it would benefit other customers to have this info in the ACD N/A Code Usage report.

   Thanks again.

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   James shared this idea  ·  January 06, 2020

6. Move multiple reports to a folder in one go

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   James commented  ·  December 16, 2019  ·  Delete…

   Nice one, thank you.

   Thanks for listening - it's great to see that somebody else's suggestion of adding report folders was taken onboard and implemented.

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   James shared this idea  ·  December 16, 2019

7. Rename report folders

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   James shared this idea  ·  December 16, 2019

8. Ability to show how many users are set to a specific availability/ unavailable code across a day

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   James supported this idea  ·  December 13, 2019

9. Wallboard click-through to drill down

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   James supported this idea  ·  December 13, 2019

10. Order-By and Adjusting the Headers

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    James supported this idea  ·  December 13, 2019

11. Display Unreturned Lost Calls on Wallboard

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    James supported this idea  ·  December 13, 2019

12. Continual Alarm for Unreturned Lost calls

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    James supported this idea  ·  December 13, 2019

13. Pin Field Header On Report

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    James supported this idea  ·  December 13, 2019

14. Historical Unreturned Lost Calls - Add ability to see if calls were returned

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    James supported this idea  ·  December 13, 2019

15. When viewing a report on the portal you can change the date/time period by clicking the clock icon in the top right of the report. Changing

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    James supported this idea  ·  December 13, 2019

16. Undo Delete and/or Recycle Bin for reports

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    James supported this idea  ·  December 13, 2019

17. Retain external call status on barged in calls

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    James supported this idea  ·  December 13, 2019

18. Customisable Colour Schemes

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    James supported this idea  ·  December 13, 2019

19. First Time Caller

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    James supported this idea  ·  December 13, 2019