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  1. 1 vote

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    brandon.hagood commented  · 

    The ability to report on announcements is also a function of the Basic AA in Broadworks. We need the ability to report on options that do not have Ext/DID/TN Broadworks addresses.

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  2. 1 vote

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  3. 1 vote

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  4. 4 votes

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  5. 1 vote

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    In Development  ·  0 comments  ·  Reporting » Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 1 vote

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    brandon.hagood commented  · 

    Also, Total Ring Time (Distribution) is another one to add because it will show the total time the caller was "waiting" during the call.

    Total Held Time (Distribution) will show the total him caller was "holding" during the call

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  7. 3 votes

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  8. 2 votes

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    In Design  ·  1 comment  ·  General Akixi Product Ideas » Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 8 votes

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  10. 5 votes

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  11. 2 votes

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  12. 2 votes

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  13. 8 votes

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    brandon.hagood commented  · 

    Single sign-on via OKTA has also been requested

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    brandon.hagood commented  · 

    Please include signal sign-on for SAML as well

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  14. 5 votes

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    brandon.hagood commented  · 

    The main thing I was thinking about is reporting how many of the waiters are being used in callbacks. How many people are in the IVR and how long they have been there would be nice as well.

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  15. 3 votes

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  16. 4 votes

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  17. 8 votes

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  18. 1 vote

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  19. 2 votes

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  20. 5 votes

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