Settings and activity

9 results found

1. Add metric for "real, true actual" talk time that doesn't include hold time

   2 votes

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   Launched  ·  0 comments  ·  Archive » Reporting  ·  Delete…  ·  Admin →
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2. Omnichannel Panel Restrictions

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   Not Considered for Roadmap  ·  0 comments  ·  Archive » Reporting  ·  Delete…  ·  Admin →
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3. Tag emails or chats based on outcome

   2 votes

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   Not Considered for Roadmap  ·  0 comments  ·  Archive » Reporting  ·  Delete…  ·  Admin →
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4. Park an email

   2 votes

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   Not Considered for Roadmap  ·  0 comments  ·  Archive » Reporting  ·  Delete…  ·  Admin →
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5. Pause email/chat handling time when answering a call

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   Not Considered for Roadmap  ·  1 comment  ·  Archive » Reporting  ·  Delete…  ·  Admin →
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6. Integration with Unify OpenScape Cloud Platform

   6 votes

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   Not Considered for Roadmap  ·  0 comments  ·  Archive » Integration and Compatibility  ·  Delete…  ·  Admin →
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7. CLI Routing

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   Declined  ·  1 comment  ·  Archive » General Akixi product ideas  ·  Delete…  ·  Admin →
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   Beadyes shared this idea  ·  November 19, 2018

8. API connectivity for 3rd party dashboards

   11 votes

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   Resolved  ·  9 comments  ·  Archive » Integration and Compatibility  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Beadyes commented  ·  October 24, 2018  ·  Delete…

   We would like to be able to access the underlying tables from within Akixi using an external tool to process and further manipulate the data for use in a CRM system.

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   Beadyes supported this idea  ·  October 24, 2018

9. Duplicate Supervisor Accounts - e.g. use an existing supervisor as a template

   6 votes

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   Launched  ·  1 comment  ·  Archive » Administration  ·  Delete…  ·  Admin →
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   Beadyes supported this idea  ·  August 29, 2018