Email alarming for "Waiting To Be Run" metric increases
Set up email alerts if the queue for "Waiting To Be Run" metric reaches X % or X quantity increases.
2
votes
Heather Ingram
shared this idea
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Adam Shaw commented
this could also be done for an amount of un answered or abandoned calls to be emailed out to set email addresses. That would be so helpful and also could be used over a wide spread customer base.