General Akixi Product Ideas

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  1. Add product language support for French(Canadian). This would cover application and reports availability in English and French(Canadian)

    1 vote

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  2. Currently, if an agent has forgotten their Akixi password, they are unable to request a password reset from the Omnichannel Panel and have to instead navigate to the Akixi web app. As not all agents use the Akixi reporting suite, it would be useful for them to be able to issue a reset request from the panel.

    1 vote

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  3. Have the ability to setup email notifications for missed calls, so that you can be emailed the information of the call and make the call back in good time, as opposed to it being a manual process of checking an hourly report which could be blank or having to check the dashboard.

    4 votes

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  4. We need to be able to put an email in “Hold” status, for example when a customer contacts an Insurance broker (our client), the brokers Agent needs to contact an underwater for pricing and wait for response, before the brokers agent can then reply to the email back to the customer with the offer.

    The broker Agent would also would need to deal with other emails in between this response so would need to be able to take more than one out of the queue.

    As the email picked from the queue would remain uin the agents mail box, this…

    2 votes

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  5. Increase the Report API download limit to over 4000

    8 votes

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  6. A re-seller portal to see all admin credentials for customers along with access to their invoicing.

    5 votes

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  7. Clients have requested the ability to search AKiXi Online Help.

    You can use the browsers search capability (CTRL-F), but that only works for the active page. It does not allow the client to search the entire Online Help.

    Very Respectfully,
    Alex Lawson

    1 vote

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  8. One of our customer has expressed the need for some sort of wallboard that agents can view when working from home, as working from home has become the norm it would be useful for agents to be able to see how many calls are waiting etc, they would have this in the office on large screens but now dont have this functionality.

    7 votes

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    In Development  ·  0 comments  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow customer-driven banner editing for internal maintenance events and service outages.

    1 vote

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  10. Add ability for end-user to run soft-sync. This allows the end-user to immediately update Akixi when changes are made, without having to go through service provider.

    2 votes

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    In Design  ·  1 comment  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  11. Customers regularly ask for a contact name displayed on reports based on the CLI of the contact called/calling.

    I am aware that we can add DNIS records on Akixi but these have to be manually added individually. The possibility to bulk upload these as a CSV would be handy.

    Or ideally for the DNIS record to be looked up in the Horizon directory so information doesn't have to be uploaded in to Akixi.

    Many thanks

    1 vote

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  12. Support for more ACD codes beyond the hard limit of 10.

    3 votes

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  13. make the "OMNICHANNEL PANEL" text at the foot of the Akixi portal a different colour to help ensure it stands out.

    1 vote

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  14. I think to help us Partners sell the Akixi solution, it would be good if we could have FREE licences so we are able to demo our live system.

    I have a webinar demo of the new Akixi 3000 email system and part of that demo was me sending an email in to your akixi email address and I could see how my email was handled which made this quite powerful over fake data.

    I was at a customer site yesterday (they have Akixi 2000) and if I had all the licences free we could have shown this on our…

    5 votes

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  15. With Akixi 3000 emails, currently email coming in to the share mailbox (sales@ for example) would go in to a queue to be answered by any agent. It would be good if the system could look at the incoming email address and check to see if a particular agent had responded in a set amount of time (12 hours for example).

    For example bob@acme.com sends an email in to sales@akixicustomer.com. Agent A picks up the email and replies. 1 hour later, bob@acme.com reads and replies to the email, this email is then put in the queue for Agent A…

    5 votes

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  16. We have been asked for report data to be kept passed the current 12 months, 2 or 3 years if possible

    4 votes

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  17. Add the ability to open support tickets via the Akixi admin portal.

    1 vote

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  18. The customer would like to be able to shrink the names from Horizon to Akixi
    I.e. Joe Bloggs on Horizon would show as Joe B on Akixi

    1 vote

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  19. When deploying either Akixi 1000 or 2000 you don't see the call stats for extensions that are not monitored. This means if someone calls a monitored extension, it's as if it didn't happen.

    You need a 'lite' licence so that you don't have data going missing from these monitored extensions.

    2 votes

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  20. Alarm tripped can result in an Em ail to the Supervisor

    2 votes

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