General Akixi Product Ideas

Big ideas for the Akixi Prodcut

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Management by Exeption

    Alarm tripped can result in an Em ail to the Supervisor

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  2. Additions to calls Ended on Hold Metric

    The calls ended on hold has been very well received by our customers. It would be helpful to display the total amount of calls placed on hold, and the total ended at varying time lengths, so that customers can determine the average length of time a call disconnects after being on hold.

    Also, it appears the % Ended on Hold is derived from the total calls and the number of calls ended on hold. I suggest the %Ended on hold be taken from the total amount of calls placed on hold and the number of calls ended on hold.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  3. Vertical/sector specific partitions within the demo account

    Vertical/sector specific partitions within the demo account, making it more relatable to business when demoing.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  4. 4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    under review  ·  0 comments  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  5. its currently not possible to deduct the time generated from announcement messages from accumulating within the ring time stats

    its currently not possible to deduct the time generated from announcement messages from accumulating within the ring time.

    Customers want to see call waiting and Average answer times to have deducted the duration of the initial annoucment so its a true reflection.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →

    A manual option to reduce call record times could be feasible. I have moved this to review as this may work well along side some other enhancements that we are also considering.

    Any further updates will be added to this suggestion.

  6. Improved admin search functions

    We have been asked by your support team to split our customer Partitions between multiple Telephony Servers, even though we only need 1 (and would replicate the existing link to the same Broadworks server).

    In splitting our Partitions between Telephony servers we will need an 'All Telephony Servers' search option for Partitions, which your portal currently does not provide.

    This is more of a 'must have' than a wish list item, but we were asked to raise it here.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →

    I am pleased to say that an improved admin search function is on the backlog for addition to the road map.

    Followers of this suggestion will be automatically kept up to date with further details, progress and time scales.

  7. Call listening through Akixi

    It would be really useful if Akixi offered the functionality to allow the user to listen to calls. Currently we use another system (Unlimited Horizon) to monitor calls but refer to Akixi to help find the right calls in some instances. If you could listen to calls directly in Akixi it would increase efficiency and negate the requirement for two systems for one process.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →

    Akixi already has this capability, but unfortunately not for call recordings on the Gamma Horizon platform.

    Should Gamma change their Horizon recording solution in the future, we would be more than happy to re-evaluate the integration.

    Thanks for your suggestion.

  8. Configurable audible alarm repetition & duration

    Currently, the audible alarm will only sound once while the configured threshold is met. Request would add in the ability for the audible alarm to continue sounding, as long as the threshold is met, at a configurable cadence .

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    planned  ·  1 comment  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  9. Importing 3rd party contacts to identify calls

    We are regularly asked by customers about using 3rd party contact information to improve the context of their reports.

    Principally for historical CDRs this would mean appending the records with a contact name to see more easily who the caller was.

    We have been advised of a workaround whereby dummy DNIS entries can be used to generate this information, but this solution is not scalable, or dynamic.

    Our suggestion is that if Akixi reads the Broadworks Enterprise Common list for corporate contacts by API, any CLI matches could result in the names being appended to the CDRs without Akixi needing…

    5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  10. "Time since last call"

    On extension list report, typically when reporting on an outbound team / telesales / telemarketing - a visual "Time since last call completed" would be useful for a supervisor to see or a wallboard to demonstrate who was not putting in the activity.

    5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  11. CLI Routing

    Reckon you can spin this better than I Colin.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  12. 3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    under review  ·  1 comment  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  13. Increased Historical Data Storage. more than 12 Months

    Increase Akixis storage capabilities to include more than 12 months worth of calls.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  14. Log Account Codes Directly on Akixi

    Currently to log account codes (Akixix Horizon) they have to be entered on the handsets. The problem with this is the caller on the other end hears the beeps. The only way around this is to put the caller on hold, enter the account code and then resume the call which is a bit clunky.

    Would it be possible to allow users to enter account codes for the active call they are on directly in Akixi? For example if users had Akixi Presence they could use this to classify calls with account codes to be reported on at a later…

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  15. Adding a Log Section for Administrators

    Would like to see “who is doing what”. Anything dealing with adding / removing / updating Telephony Servers, Partitions, Devices and Users (really the billable stuff). I review our account near the end of each month for billing purposes. Any changes I have to ask why (if it wasn’t done by me). And because I am not sure who did what, I have to send an email to all administrators as to who/why they made these changes.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  16. Messages can be multi-tenanted for branding purposes

    Messages are system wide. We cannot tailor for specific clients without affecting everyone else. So we have to make this as generic as possible. Would be nice to have messages assigned at the Telephony Server / Partition level.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allows one user to be assigned to more than one partition

    We have clients that need access to multiple partitions. For instance, Enterprise 0064700001 has four partitions. I would like to assign these four partitions to one user. Because we loaded all different enterprises within the same Telephony Server and AKiXi only allows one partition to a user, I would have to create 4 users (not cost effective). I believe the work around is to create individual Telephony Servers for each enterprise, then provide the user access to the Enterprise level. *** Alex at BluIP ***

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    planned  ·  0 comments  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  18. Duplicate Agent Details from Device Input

    The ability to replicate the Agent details when entering a device. As the information is pretty much the same, it's time consuming to have to create the agent as well as the device. Just a simple tick box to say "Create Agent" and pull through the relevant details.

    6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  19. Report on SIP Trunks

    With many businesses connecting existing PBX solutions to SIP trunks from many suppliers, it would be great o have an Akixi introduction product to see the power of Call Analytics at this Cloud introductory level. This in turn will enhance the business benefits to move completely to the cloud and hence more powerful business intelligence tools.

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  20. Restricted wallboard/report views

    Allow a log on that only shows pre set wallboards or reports with no supervisor capabilities. For example, this would let large multi site companies, such as national food outlets, display a wallboard in each store without giving store staff any supervisor features. With having the reports displayed in each store controlled by a central head office admin.

    8 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

General Akixi Product Ideas

Feedback and Knowledge Base