Monitoring on new Horizon Collaborate
With Horizons new Collaborate product this has drop downs to say whether a user is on a call or on lunch etc.
With the user being monitored on Akixi can we report on how long they are in each state. I know this is available if they set up in call centre but can we do the same using collaborate?
Hi Dave, unfortunately we do not currently connect with Collaborate so this would not be possible. As you have already mentioned, you will need to be using a call centre to report on custom states in Akixi.
We will however be conducting an evaluation of platforms next year and Collaborate is one of the platforms we have down for review. We will continue to update this post after we have carried out the platform review.