Skip to content

Archive

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

285 results found

  1. One call from a customer in to be only reported once on both the reports and on the dashboard. The issue is I ned to manipulate the data which is very time consuming, a first call on a report wasn't necessarily answered at the time is says, and it was likely to have gone into an overflow, and then was answered by the overflow group. So what I find myself doing is when I receive the report is deleting all records that are New Call, Answered No, and the status diverted. This is to show it wasn't a missed call,…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. With the upgrade to 2.3 there is a new "Advanced Reporting" User role. Which is labeled as a "Reporting" user. It sounds like they are technically classified as an admin. This is a Customer Supervisor Role \ Reporting Role that is assigned to end users but because it's classified as an admin self service\password resets no longer work for these types of application users.

    Would like to see the "Advanced Reporting User" be allowed to do password resets and not be classified as an "Admin"

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. If you delete a supervisor from the portal, it's gone along with the reports they have built. I would recommend putting any deleted account into a trash bin for 30 days or so before completely deleting the user.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. When running a ACD N/A code report the default setting has the report showing the code instead of the description, I would like the default setting to show descriptions.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Currently you cannot have more than 30 active reports, can we up that limit or alternatively, have them scroll off the active report once the limit is reached.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. With more and more service providers planning to move off Broadworks to Webex Calling, Akixi needs a way to migrate an customer/end user account in Akixi from Broadworks monitoring to Webex Calling monitoring, while all existing data.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Ability to have windows flashing red instead of flashing a darker shade of colour, this would make stats like Avg Waiting Time more noticable when on a wallboard.

    Images attached to help show.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Currently if device has a change of extension or DID the only way to report on the old calls and keep the identity available, is to have a license for both the old and new device. Thus, creating a double billing for as long as that data is needed. I would like a way to archive the information, and report on it without the extra license.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. If you accidentally delete a Supervisor from Akixi, it is gone. There is no recovery option. If a customer has custom reports that they have built, they are also gone. It would be nice to have a 30 day trash bin where deleted accounts go in the event that it was a mistake. This would be a huge time saver for customers and partners.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Add an alarm bell icon next to the report name, like the one for scheduled reports. This will make it easier to find which report has the annoying alarm going off all the time!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. We are selling a lot of NEC's Univerge Blue hosted platform, the system itself is great but reporting capability is poor. I wonder if this system is something that NEC and Akixi have discussed integration options? It would be fantastic to be in a position to offer Akixi alongside Univerge Blue.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Hi, it sounds simple and thought I may be missing something but found out it isn't possible. Can you please add the ability to change the column that the report is sorted on (ascending or descending). For example, looking at a historical call report the sorting is being done on the 'Ended' column, however I want to be able to have the calls sorted by the 'Started (Dist)' column so the calls are listed by the time the calls came in not when they ended.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Is the Akixi Wallboard compatible with the Altos Hosted Platform (Myphones - CaaS/HaaS)

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. The ability to display the time customers are in a holding queue seperately from how long a call centre agent handset has been ringing. At present only the total time is displayed from the start of the call entering the queue giving false data on the wallboard.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Allow us to control the colors for each agent so we can specify the color based on their “Agent/Device Status”. Possibly even allow us to ONLY color the “Agent/Device Status” cell instead of the entire agent line. Coloring a single cell (Agent/Device Status) cell makes it easier to read the wallboard.

    See attached screen shot comparing our old wallboard to the Nextiva wallboard…..same number of agents doing the same tasks, but the screenshot of our old wallboard is much easier to read and identify what is going on.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. **It would be very beneficial to populate the data from the following fields on the real time reports:
    Call’s Device Name (Called)
    Call’s Type/Direction
    Device Status Description
    ACD State Description
    Not-Available Code Description

    Into a single column, currently we have to display 5 columns on the wallboard to get this information and it makes the wallboard extremely difficult to read**

    Here are a few examples.....
    - If an agent is "unavailable" because they are on "Break", then they are not "Idle".....they are on "Break".....no need for 3 separate fields "Idle", "04" and "Break"
    - If an agent is on an…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Customer is requesting "Time In State For" field should not show the time for the State "Signed Out". This is the case when an agent hasn't signed in for the day (there is no time shown), but if the agent signs in and then signs out at the end of the day it will show how long they have been signed out.

    This is working as intended. Per the help file:
    The duration that the agent has been in the current ACD state for. The column value shows empty for agents that have not signed in at all within the…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Remove monthly billing warnings since Reporting API and Enhanced Mobile App is no longer billable

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Launched  ·  0 comments  ·  Administration  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. It would be useful to have a setting within the dashboard view to enable borders on the component reports, which would help add some distinction between the contained reports.

    This would be useful (for example) where multiple desktop wallboards are within a dashboard, to help make clear where one wallboard ends and another begins.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Currently when a mandatary greeting is played on a Call Centre Queue (ie greeting could be over one minute) this is included in the Waiting time fields. Could a feature be developed to remove the greeting time, so essentially a tick box and field to remove the greeting time

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Reporting  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
← Previous 1 3 4 5 14 15
  • Don't see your idea?