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Integration and Compatibility

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Integration and Compatibility

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  • Integration and Compatibility - Other 8 ideas

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What do you think about the integration and compatibility of Akixi?

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  1. Cross platform integration with Kakapo

    Kakapo's Unity Product is a great Call and Multi channel contact centre solution, that integrates with Cisco Broadsoft to provide call control and additional functionality to our customers. One of the things missing is the detailed reporting capability that Akixi offers. Currently we provide them both, either separately to customers or as part of an overall solution as they generally fit well with one another. What would be great is if Akixi's Omni 3000 reporting suite could report on the full multi channel offering that Kakapo brings - WebChat, WebCall backs, Social, SMS and email.
    Has this ever been tested or looked at as a potential integration?

    Kakapo's Unity Product is a great Call and Multi channel contact centre solution, that integrates with Cisco Broadsoft to provide call control and additional functionality to our customers. One of the things missing is the detailed reporting capability that Akixi offers. Currently we provide them both, either separately to customers or as part of an overall solution as they generally fit well with one another. What would be great is if Akixi's Omni 3000 reporting suite could report on the full multi channel offering that Kakapo brings - WebChat, WebCall backs, Social, SMS and email.
    Has this ever been tested…

    2 votes
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    0 comments  ·  Integration and Compatibility - Other  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →

  2. Akixi on 3cx

    We would love to be able to use Akixi on 3cx - other than Horizon this is the only other VOIP solution we sell on a large scale and it's widely adopted by our competitors also. I think it would be a great combination.

    3 votes
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    0 comments  ·  Integration and Compatibility - Other  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →

  3. Chat Integration to Zendesk

    PLease can you look at integrating Zendesk to the chat reporting.

    1 vote
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    0 comments  ·  Integration and Compatibility - Other  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →

  4. Akixi integration for Gamma SIP Trunk Call Manager

    Currently we have a number of customers on Gamma SIP Trunk Call Manager with an on premise PABX. This enables us to provide customers a number of SIP Trunks - 10 for example - but also enables us to call queue in the cloud.

    The issue I have is that the data for the calls queued in the cloud on the Gamma SIP Trunk Call Manager (STCM) is not passed to Akixi on the PABX/Akixi Server. STCM has basic reporting and dashboard built in but this then leaves our customers with two places they have to look for information and leaves reports very disjointed as call queue stats are on STCM and user stats are on Akixi.

    Currently we have a number of customers on Gamma SIP Trunk Call Manager with an on premise PABX. This enables us to provide customers a number of SIP Trunks - 10 for example - but also enables us to call queue in the cloud.

    The issue I have is that the data for the calls queued in the cloud on the Gamma SIP Trunk Call Manager (STCM) is not passed to Akixi on the PABX/Akixi Server. STCM has basic reporting and dashboard built in but this then leaves our customers with two places they have to look for information and…

    2 votes
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    1 comment  ·  Integration and Compatibility - Other  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →

  5. Monitoring on new Horizon Collaborate

    With Horizons new Collaborate product this has drop downs to say whether a user is on a call or on lunch etc.

    With the user being monitored on Akixi can we report on how long they are in each state. I know this is available if they set up in call centre but can we do the same using collaborate?

    2 votes
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    1 comment  ·  Integration and Compatibility - Other  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →

  6. API connectivity for 3rd party dashboards

    To enable API connectivity for real-time dashboard (and other) stats so 3rd party applications can display reporting statistics outside of the Akixi web portal.

    11 votes
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    In Development  ·  9 comments  ·  Integration and Compatibility - Other  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →

  7. single sign on via ADFS

    we use AD and would welcome the opportunity to login users via ADFS (with WID - SQL is one step too far for us). That way the user has no visibility of credentials which minimises administrative overhead for on-/off-boarding.

    3 votes
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    1 comment  ·  Integration and Compatibility - Other  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →

  8. Is Akixi compatible with BT platform?

    Is Akixi compatible with BT platform?

    1 vote
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    1 comment  ·  Integration and Compatibility - Other  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
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