With Horizons new Collaborate product this has drop downs to say whether a user is on a call or on lunch etc.
With the user being monitored on Akixi can we report on how long they are in each state. I know this is available if they set up in call centre but can we do the same using collaborate?1 vote
To enable API connectivity for real-time dashboard (and other) stats so 3rd party applications can display reporting statistics outside of the Akixi web portal.2 votes
I can confirm that we are currently have a report API in the design stage.
However, we are not looking at including real-time reporting via the API.
we use AD and would welcome the opportunity to login users via ADFS (with WID - SQL is one step too far for us). That way the user has no visibility of credentials which minimises administrative overhead for on-/off-boarding.3 votes
Is Akixi compatible with BT platform?1 vote
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