Integration and Compatibility

  1. Monitoring on new Horizon Collaborate

    With Horizons new Collaborate product this has drop downs to say whether a user is on a call or on lunch etc.

    With the user being monitored on Akixi can we report on how long they are in each state. I know this is available if they set up in call centre but can we do the same using collaborate?

    1 vote
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    1 comment  ·  Integration and Compatibility - Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. API connectivity for 3rd party dashboards

    To enable API connectivity for real-time dashboard (and other) stats so 3rd party applications can display reporting statistics outside of the Akixi web portal.

    2 votes
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    0 comments  ·  Integration and Compatibility - Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. single sign on via ADFS

    we use AD and would welcome the opportunity to login users via ADFS (with WID - SQL is one step too far for us). That way the user has no visibility of credentials which minimises administrative overhead for on-/off-boarding.

    3 votes
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    1 comment  ·  Integration and Compatibility - Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Is Akixi compatible with BT platform?

    Is Akixi compatible with BT platform?

    1 vote
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    1 comment  ·  Integration and Compatibility - Other  ·  Flag idea as inappropriate…  ·  Admin →
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Integration and Compatibility

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