15 results found
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SmartRecord CTI call recording integration
I would like to see the ability to playback recorded calls in Akixi with SmartRecord CTI platform. The SmartRecord platform does support APIs.
6 votes -
Akixi compatibility with Asterisk
Akixi compatibility with Asterisk platform.
3 votes -
Integrate with Microsoft Power Bi
It would be useful to integrate directly with Power Bi, I'm building a sales activity dashboard, one KPI is calls times but currently we have to manually export the data, add to a spreadsheet and then it updates the report, we want to remove the manual entry.
8 votes -
Call Recording Integration with CallCabinet
It would be great to see an integration with CallCabinet to playback recordings in Akixi, just like there is with Dubber.
3 votes -
Metaswitch IPPBX
Please integrate with the Metaswitch IPPBX to enhance the reporting of the platform
3 votes -
Cross platform integration with Kakapo
Kakapo's Unity Product is a great Call and Multi channel contact centre solution, that integrates with Cisco Broadsoft to provide call control and additional functionality to our customers. One of the things missing is the detailed reporting capability that Akixi offers. Currently we provide them both, either separately to customers or as part of an overall solution as they generally fit well with one another. What would be great is if Akixi's Omni 3000 reporting suite could report on the full multi channel offering that Kakapo brings - WebChat, WebCall backs, Social, SMS and email.
Has this ever been tested…4 votes -
Akixi on 3cx
We would love to be able to use Akixi on 3cx - other than Horizon this is the only other VOIP solution we sell on a large scale and it's widely adopted by our competitors also. I think it would be a great combination.
13 votes -
Chat Integration to Zendesk
PLease can you look at integrating Zendesk to the chat reporting.
2 votes -
Akixi integration for Gamma SIP Trunk Call Manager
Currently we have a number of customers on Gamma SIP Trunk Call Manager with an on premise PABX. This enables us to provide customers a number of SIP Trunks - 10 for example - but also enables us to call queue in the cloud.
The issue I have is that the data for the calls queued in the cloud on the Gamma SIP Trunk Call Manager (STCM) is not passed to Akixi on the PABX/Akixi Server. STCM has basic reporting and dashboard built in but this then leaves our customers with two places they have to look for information and…
4 votes -
Monitoring on new Horizon Collaborate
With Horizons new Collaborate product this has drop downs to say whether a user is on a call or on lunch etc.
With the user being monitored on Akixi can we report on how long they are in each state. I know this is available if they set up in call centre but can we do the same using collaborate?
3 votes -
OrecX Call Recording integration
Integration with OrecX API to stream call recordings as Akixi does for Dubber today.
3 votes -
API connectivity for 3rd party dashboards
To enable API connectivity for real-time dashboard (and other) stats so 3rd party applications can display reporting statistics outside of the Akixi web portal.
13 votes -
6 votes
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single sign on via ADFS
we use AD and would welcome the opportunity to login users via ADFS (with WID - SQL is one step too far for us). That way the user has no visibility of credentials which minimises administrative overhead for on-/off-boarding.
9 votes -
Is Akixi compatible with BT platform?
Is Akixi compatible with BT platform?
2 votes
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