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  1. 1 vote
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    Under Review  ·  1 comment  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. The un returned calls screen is great but would like to be able to report on how long it is taking staff to return the calls historically. Would also be good if we could set an alarm if the time exceeds the margin on the live screen as well.

    1 vote
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  3. I believe there needs to be a way of reporting on ACD Agents that login each day and log out each day that can be reported on a weekly/monthly basis.

    3 votes
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  4. Need the ability to backup reports. This is crucial when re-selling to customers. We can spend hours setting up reports and filters etc. for it to potentially be lost at any time by an end-user deleting/modifying the reports in error.

    It would be perfect if we could pull down a backup of the reports/config before we hand over to the customer.

    2 votes
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  5. Allow the user to size how much of the screen is allocated to each report included in the Dashboard. For example today if you have a Wallboard as one of the included reports it gets a fixed amount of space when perhaps you like it to be 2/3 of the screen instead of only half. The result today is you typically have a lot of white unused space.

    5 votes
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  6. Flexible & Multiple Email Address Per Report ,
    We know we have a work around by setting outlook rules to redirect emailed reports .. so why not just have the ability within the report . If this is a revenue issue (trying to force more supervisor licences) Possibly only available in the 2000 & up product ?

    3 votes
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  7. Please add an option to hide Akixi 3000 omni-channel components from Supervisor view if Akixi 3000 is not assigned to the partition.

    For example, Chat and Email Contacts will not display if a user has Akixi Lite, 1000 or 2000 assigned to a partition.

    A lot of service providers are very picky about what their end-users are able to see... They only want them to see products offered by the service provider. This new feature will allow service providers to control what their customers can see as far as functionality.

    2 votes
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  8. From the Admin area of Akixi, please add the ability to limit product selections based on a service provider's profile.

    For example, a service provider does not want to offer Akixi Presence or Akixi 3000. They master admin has the ability to exclude the products from the "LICENSED FOR:" drop down under a partition. In this use case, only Akixi Lite, Akixi 1000 and 2000 would be visible and select-able.

    1 vote
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    0 comments  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. The DND Chg Time field displays the time only with no clear indication what date the change occurred on unless the field is opened in full. My customer wanted to send a report with this data on to a manager and cannot do so. Please add the date as a configurable field to be presented alongside the time

    3 votes
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  10. The ACD N/A Code Usage report allows you to view individual or multiple agents together. However, when selecting more than one agent, the code usage times are not broken down by agent.

    There is no option to add the agent name field to the report, but it would be helpful when running this report to see each individual's code usage times rather than a total amount of time per code for all agents combined.

    Thanks for listening.

    1 vote
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    2 comments  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. Unless we're missing something, we can't see a way to rename folders. This would be helpful to save having to remove all the reports from a certain folder and then add them to a new folder with a new name.

    Thanks for listening.

    2 votes
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  12. It'd be helpful to be able to select and move more than one report at a time - as far as we can see, currently you have to move reports to a folder one by one.

    Thanks for listening.

    3 votes
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    Under Review  ·  2 comments  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. We would like to see a field created to indicate a call is a first time caller

    4 votes
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    0 comments  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. Colour customisation on reports other than the wallboard to aid matching aesthetics across a whole wallboard. ACD Agent Lists should allow for alternative colour schemes to help the design be more approachable.

    5 votes
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    2 comments  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. The 'Telephone Number Called Description' field on a Historic Call List can be incorrect when there are multiple extensions with the same number. e.g. If a company has 10 x2000's and an internal call is made to each one of them, the report will only ever show the description for one of them in that field. Is it possible to interrogate the device called to get the correct description?

    2 votes
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    0 comments  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  16. Integration with OrecX API to stream call recordings as Akixi does for Dubber today.

    2 votes
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    Under Review  ·  0 comments  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  17. Hi Team

    As of now "Alarms" feature have the ability to alert with a sound or to flash/highlight the "Tab" .

    Can we please have the ability to flash with a coloured pop up window with the extension number that met the criteria say 10 minutes talk time for example.

    Thanks
    Karthik

    1 vote
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  18. If an agent makes/receives an external call and the call is subsequently barged into, the call type changes from external to internal (due to a conference call being established between the parties). If the end user only wants to report on external calls, the talk time for the conference part of the call will not show. Is it possible for the resulting call to retain it's "external" status?

    4 votes
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  19. Once a call has been ended and a disposition code/wrap up is entered, collect this information to be able to be reported on

    8 votes
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    In Development  ·  4 comments  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. Show details of clear party for call
    Basically show details of which party hung up and make this a field which can be reported and filtered

    3 votes
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    Planned  ·  2 comments  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
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