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  1. Create a link for wallboard to run in teams. Allowing a multiple locations to display a single board. This would allow multiple locations a single display that no one can fiddle with. The AKIXI users will have there own logins to pull reports. Allowing a centralized dashboard.

    2 votes
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    Under Review  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  2. I can't find a way to API report data in Power Query.

    Please let me know if I've missed it.

    I'd be great if this could be developed if not (although I can work with the csvs in the meantime).

    1 vote
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  3. Include a setting under the "Advanced" modify field to allow you to specify which type of calls for group device members you want to log, be this "Inbound Only", "Outbound Only", "None" or "All"

    This will allow us to capture Outbound calls when using a hunt group as the device filter, without having to include calls to extension users DDI's

    2 votes
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  4. Ability to maximize the Full Screen display. I know in the last version you guys did a great job maximizing this.

    Currently it shows the task bar at the bottom. Maybe a "Checkmark" next to Full Screen Display Mode that also says Hide Task Bar.

    3 votes
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  5. At the moment all overflowed off trk-trk calls are reported as answered calls, even when they're not answered by the overflowed destination. Can this be changed so we can actually report on whether or not these overflowed calls actually connected?

    It would also be good to have a separate field for this, something like 'overflowed off ans'.

    Thanks,
    Rhys

    2 votes
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  6. A client would like the option of resizing wallboard tiles, especially within a dashboard.

    The issue occurs when we combine two wallboards (English and Spanish queues).

    There are a number of English wallboard tiles they display, but only a couple of Spanish tiles.

    When you combine them in a dashboard, the Spanish tiles appear much larger. If anything, they want the English tiles to be larger.

    The ability to size these tiles would make it esthetically pleasing.

    Thanks!
    Alex Lawson

    2 votes
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  7. We have clients requesting the ability to rename the Wallboard Display Tile Texts (Calls Waiting Now, Longest Call Waiting Now, etc.). Especially those that have migrated from another vendor to AKiXi.

    This ability would allow them to migrate more seamlessly since they can matchup their old naming convention to the new environment.

    We can visualize this new feature in the Modify / Fields / Display Settings area. AKiXi already offers a “Display Title Text Area”. A textbox next to this setting could facilitate this new feature.

    Thanks!
    Alex Lawson

    1 vote
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    In Development  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  8. We would like to be able to schedule a Dashboard report, so we can e-mail our management a single screenshot showing all the day's figures, rather than them having to open several e-mails.

    3 votes
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  9. With V2.1 you can allow application users to have access to multiple partitions. This feature should also extend to multiple platforms so a user can have access across multiple partitions across multiple platforms

    2 votes
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  10. Integrate Akixi with Inference to pull stats/metrics off Inference. This is a highly desired feature of major service providers.

    https://www.inferencesolutions.com/

    5 votes
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  11. Have Akixi automatically generate an all-encompassing "partition" level device... This allows an Akixi Supervisor with Telephony Server wide access to easily generate a report that allows them see a partition/location. It also keeps an admin from having to create supergroups.

    There would also be a mechanism where a Supervisor could select to remove certain devices from the "partition device". This would almost be like automatically creating an all-emcompassing supergroup for each partition, then giving supervisors the ability to un-check devices in the supergroup they want to exclude.

    1 vote
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  12. Please investigate potential integration with Wildix Cloud based PBX.

    5 votes
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  13. According to our troubleshooting with Akixi, any unanswered call to an agent (AKA Bounce) will count as an overflow on the wallboard.

    This can greatly increase the Overflow counts on the wallboard.

    If an overflow rule is set, specifically one sending the call off platform, then only those calls should be considered Overflowed.

    2 votes
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  14. Now we are starting to get more Sites with Lite, it occurred to me that perhaps we should encourage sites to be able to easily test the Real Time Stuff on certain extensions selectively.

    Likewise, when we get the classic reseller config for a doctors surgery or similar when they add just 3 or 4 extensions for monitoring on 1000, it would be good to be able to get them to get some further value by adding other extensions for reduced monitoring .

    I think it would work similarly to the Hotel Room restricted extension functionality but with the reseller…

    1 vote
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  15. When running the calls by week report, the first and last week often run over the previous and next month. The label shows this, but when you then filter by month it hides the data from the other months. Makes for a very confusing report and it looks like it contains data from a period that it doesn't.

    1 vote
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  16. As a Cisco reseller we need reporting packages that need the following:
    Inbound and Outbound Call activity
    Cradle to grave reporting
    Ability to total call time per user
    Management reports that are preconfigured and don't need to be adjusted from an excel format.

    Or the ability to easily modify the excel export of reports
    We need the ability to call inbound and outbound call activity for sales reps etc...
    Overall Company call volume
    Workforce Management Analytics

    This is a business market space that constitutes in excess of 10k MRR

    2 votes
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  17. 1 vote
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  18. We would like to be able to create rolling monthly reports. e.g. we would like a Calls By Month report to always show the previous 6 months calls

    4 votes
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  19. Provision of the ability to display a report on call activity real time on a weekly and monthly basis as opposed to just daily.

    2 votes
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  20. The ability to transform the likes of 'calls by tel no' report into a geographical heat map to give a better visual representation.

    5 votes
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