Add Total Talk Time (Distribution) to Historical Call List
Please add Total Talk Time (Distribution) to the Historical Call List, so it shows the talk time for the entire call, not just a segment.
1
vote
Anonymous
shared this idea
-
[Deleted User] commented
Also, Total Ring Time (Distribution) is another one to add because it will show the total time the caller was "waiting" during the call.
Total Held Time (Distribution) will show the total him caller was "holding" during the call