Number of UNIQUE Dialled Numbers - Added field in Extension Reports
The ability to build a report that shows the number of UNIQUE phone numbers dialled in a day by extension. This could just be an additional field titled "Unique Numbers Dialled"
We can use the extension report to show the number of calls each extension made...but we want to also see how many UNIQUE phone numbers that was to.
i.e. if a member of a telesales team were to make 100 calls in a day we want a report that shows the number of UNIQUE phone numbers that were called.
The reason being is the number of calls can be misleading…as if each number were to be called 4-5 times then those 100 calls made might only have been to 20-30 different companies/numbers.
We want to be able to highlight and eliminate telesales staff calling the same number over and over again to inflate their call count volumes.
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Hi Steve,
I can definitely see the benefit of having a new field which displays the number of unique phone numbers dialled per extension. This would add some more context to the Outbound Calls stat. We will put this feature down for consideration.
As an alternative for now, you could utilise the Calls By Tel No report to display a list of the unique numbers that have been dialled. You can then filter the report on the user extensions to be reported on.
Thank you for your detailed suggestion. We will reply when we have an update.
Thanks,
Marcus