Transferred In and Transferred Out Metric
Please add "Transferred In" and "Transferred Out" metrics to Call Counts and Percentages... This metric is specifically designed to show calls that have been "blind" or "consultatively" transferred TO or FROM a Device in Akixi. TO = Transferred In, FROM = Transferred out.
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Calls Transferred In / Out have now been added as metrics following Akixi Release 2.3.
Transferred In and Out metrics can be added to a number of Reports, allowing Reporting Users to easily measure the amount and percentage of calls that are manually transferred between devices.
There are two sets of In / Out metric statistics that can be added to reports, these are detailed below.
Transferred In Calls
The total quantity of calls transferred to the device.Transferred Out Calls
The total quantity of calls transferred from the device.% Calls Transferred In
The percentage of all calls received to the device that were transferred.% Calls Transferred Out
The percentage of all calls transferred from the device. -
We are happy to share that this enhancement is now under construction by the Akixi Development Team.
The enhancement will also undergo thorough testing during the development stage.
Please do check back for updates.
Thanks,
Marcus -
We are pleased to let you know that this suggestion has moved to the design stage.
The Product team are now incorporating this suggestion into the design of a future product enhancement.
Thanks,
Marcus