Call reporting for Cisco
As a Cisco reseller we need reporting packages that need the following:
Inbound and Outbound Call activity
Cradle to grave reporting
Ability to total call time per user
Management reports that are preconfigured and don't need to be adjusted from an excel format.
Or the ability to easily modify the excel export of reports
We need the ability to call inbound and outbound call activity for sales reps etc...
Overall Company call volume
Workforce Management Analytics
This is a business market space that constitutes in excess of 10k MRR
2
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Lawrence Pederson
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