Customisable Colour Schemes
Colour customisation on reports other than the wallboard to aid matching aesthetics across a whole wallboard. ACD Agent Lists should allow for alternative colour schemes to help the design be more approachable.
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Graham commented
Hi Colin, thank you for your feedback. Given my original feedback, surely a customisable colour scheme is redundant if I'm matching every optional colour to a fixed colour scheme.
The updated colour scheme on the ACD States makes the Unavailable agents' bright red line-through circle icon clash harshly with the blue behind it that cannot be changed.
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Thank you very much for you suggestion. One thing to be aware of, is that although the ACD status colours are a set palate, most of the colours used in the ACD states (NA, DND, etc.) are available on the wallboard colour palete, so it is possible to set wallboard tile colours to the same colour as agent states.
I hope this helps.