267 results found
-
Enhancement for inbound calls to only be reported on once, so that it shows the correct information on the reports and wallboard
One call from a customer in to be only reported once on both the reports and on the dashboard. The issue is I ned to manipulate the data which is very time consuming, a first call on a report wasn't necessarily answered at the time is says, and it was likely to have gone into an overflow, and then was answered by the overflow group. So what I find myself doing is when I receive the report is deleting all records that are New Call, Answered No, and the status diverted. This is to show it wasn't a missed call,…
2 votes -
Advanced Reporting Users - Password Reset
With the upgrade to 2.3 there is a new "Advanced Reporting" User role. Which is labeled as a "Reporting" user. It sounds like they are technically classified as an admin. This is a Customer Supervisor Role \ Reporting Role that is assigned to end users but because it's classified as an admin self service\password resets no longer work for these types of application users.
Would like to see the "Advanced Reporting User" be allowed to do password resets and not be classified as an "Admin"
4 votes -
Wallboard fields
Ability to have windows flashing red instead of flashing a darker shade of colour, this would make stats like Avg Waiting Time more noticable when on a wallboard.
Images attached to help show.
1 vote -
Supervisor Account Recovery
If you accidentally delete a Supervisor from Akixi, it is gone. There is no recovery option. If a customer has custom reports that they have built, they are also gone. It would be nice to have a 30 day trash bin where deleted accounts go in the event that it was a mistake. This would be a huge time saver for customers and partners.
1 vote -
Alarm bell icon next to report name
Add an alarm bell icon next to the report name, like the one for scheduled reports. This will make it easier to find which report has the annoying alarm going off all the time!
1 vote -
Univerge Blue Integration
We are selling a lot of NEC's Univerge Blue hosted platform, the system itself is great but reporting capability is poor. I wonder if this system is something that NEC and Akixi have discussed integration options? It would be fantastic to be in a position to offer Akixi alongside Univerge Blue.
2 votes -
sort
Hi, it sounds simple and thought I may be missing something but found out it isn't possible. Can you please add the ability to change the column that the report is sorted on (ascending or descending). For example, looking at a historical call report the sorting is being done on the 'Ended' column, however I want to be able to have the calls sorted by the 'Started (Dist)' column so the calls are listed by the time the calls came in not when they ended.
2 votes -
Does Akixi Wallbord work with the Altos Hosted Platform (Myphones)
Is the Akixi Wallboard compatible with the Altos Hosted Platform (Myphones - CaaS/HaaS)
1 vote -
Display Queue/Ring Times Separately
The ability to display the time customers are in a holding queue seperately from how long a call centre agent handset has been ringing. At present only the total time is displayed from the start of the call entering the queue giving false data on the wallboard.
2 votes -
Agent Color Control
Allow us to control the colors for each agent so we can specify the color based on their “Agent/Device Status”. Possibly even allow us to ONLY color the “Agent/Device Status” cell instead of the entire agent line. Coloring a single cell (Agent/Device Status) cell makes it easier to read the wallboard.
See attached screen shot comparing our old wallboard to the Nextiva wallboard…..same number of agents doing the same tasks, but the screenshot of our old wallboard is much easier to read and identify what is going on.
1 vote -
Consolidate Agent Status Fields on Real Time Report
**It would be very beneficial to populate the data from the following fields on the real time reports:
Call’s Device Name (Called)
Call’s Type/Direction
Device Status Description
ACD State Description
Not-Available Code DescriptionInto a single column, currently we have to display 5 columns on the wallboard to get this information and it makes the wallboard extremely difficult to read**
Here are a few examples.....
- If an agent is "unavailable" because they are on "Break", then they are not "Idle".....they are on "Break".....no need for 3 separate fields "Idle", "04" and "Break"
- If an agent is on an…1 vote -
"Time In State For" field
Customer is requesting "Time In State For" field should not show the time for the State "Signed Out". This is the case when an agent hasn't signed in for the day (there is no time shown), but if the agent signs in and then signs out at the end of the day it will show how long they have been signed out.
This is working as intended. Per the help file:
The duration that the agent has been in the current ACD state for. The column value shows empty for agents that have not signed in at all within the…3 votes -
Enable borders in the dashboard
It would be useful to have a setting within the dashboard view to enable borders on the component reports, which would help add some distinction between the contained reports.
This would be useful (for example) where multiple desktop wallboards are within a dashboard, to help make clear where one wallboard ends and another begins.
2 votes -
Remove Mandatary Call Queue Greeting Time from Call Waiting Fields
Currently when a mandatary greeting is played on a Call Centre Queue (ie greeting could be over one minute) this is included in the Waiting time fields. Could a feature be developed to remove the greeting time, so essentially a tick box and field to remove the greeting time
2 votes -
Date/timestamp at the top of reports
For Extension/Device Style could there be an option when selecting the Date/Time for the date to be added to the top of the report to show the covering period?
This could be an option within the Display Options to allow the Date/Time to appear above the Header.
For example if the report was set to Date/Time Today and the schedule runs at 21:00, the report would show in or above the header the covering period which would be 26/07/2022 - Time Range 08:30:00 to 17:00:00.
This would help when reports are emailed to other users as they did not receive…
1 vote -
Advanced Reporting Users - User Type Label
With the upgrade to 2.3 there is a new "Advanced Reporting User" role. The new role is fantastic. However when looking at Applications user globally it labels these users as "Admins".
This removes the capability to see at a high level if a customer Application User has been given a role they shouldn't have (Such as Full Admin).
Would like to see the "User Type" column on the Application User page be updated to display "Advanced Reporting Users" as something besides "Administrator".
This will allow for auditing of the platforms Application Users for accuracy which is often needed.
4 votes -
Add the ability to see whether the device calling or the device called ended the call
Please add the ability to see whether the device calling or the device called ended the call
3 votes -
Additional or more customizable Dashboard Layout templates
It would be great to have additional layout options for Dashboards.
I am working with a client whose data isn't comfortably viewable in any of the layout templates. Some of their reports need to be full length (vertically), but some will be so short they could conceivably stack 4 reports vertically. Having the ability to further customize the layout (or even to get some more out-of-the-box layout templates) would allow them to get all of the agent reports properly segmented and viewable on one screen in a much more visually digestible way.
Would also be great is some allowed for…2 votes -
Implement "Total Held Calls" field
It would be useful if we could implement a field into Akixi which would allow us to track the total number of held calls across a given timeframe.
2 votes -
Mass Query ACD Status
Currently, if we need to query a device or agent state, we are only able to do this on an individual basis.
It would be useful if there was a function to allow us to run a mass ACD Status query against all Agents, as this can become a very time-consuming job on larger customer setups.
1 vote
- Don't see your idea?