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  1. Financial values vs call length

    Hi guys,

    Can you look in to adding a field for financial values vs call length?

    I.e. total talk time x manual value (e.g 20p per minute) = total call cost

    1 vote
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    0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  2. OrecX Call Recording integration

    Integration with OrecX API to stream call recordings as Akixi does for Dubber today.

    1 vote
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    0 comments  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. Hide ACD stats for signed out agents

    We would like to exclude agents from and ACD Agent List when they are not signed in. i.e. If the report is filtered to show a specific ACD Group, we only want to see stats for the agents that are currently signed in to it. So if (for example) an agent is away on holiday, they wouldn't be shown on the report.

    1 vote
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    0 comments  ·  Filtering  ·  Flag idea as inappropriate…  ·  Admin →
  4. Alarms - Flash out with Extension number

    Hi Team

    As of now "Alarms" feature have the ability to alert with a sound or to flash/highlight the "Tab" .

    Can we please have the ability to flash with a coloured pop up window with the extension number that met the criteria say 10 minutes talk time for example.

    Thanks
    Karthik

    1 vote
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    0 comments  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. Retain external call status on barged in calls

    If an agent makes/receives an external call and the call is subsequently barged into, the call type changes from external to internal (due to a conference call being established between the parties). If the end user only wants to report on external calls, the talk time for the conference part of the call will not show. Is it possible for the resulting call to retain it's "external" status?

    2 votes
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    0 comments  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. Collect disposition codes once a call has ended

    Once a call has been ended and a disposition code/wrap up is entered, collect this information to be able to be reported on

    4 votes
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    2 comments  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. Real Time Weekly and Monthly Reports

    Provision of the ability to display a report on call activity real time on a weekly and monthly basis as opposed to just daily.

    1 vote
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    0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  8. Show details of clear party for call

    Show details of clear party for call
    Basically show details of which party hung up and make this a field which can be reported and filtered

    1 vote
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    0 comments  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. Immediate notification of a missed call via email

    Customer facing desks requiring an immediate notification by email of a missed call where a wallboard can not be shown, as Client desk is public facing.

    4 votes
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    under review  ·  2 comments  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. Geographical location call heat map

    The ability to transform the likes of 'calls by tel no' report into a geographical heat map to give a better visual representation.

    1 vote
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    0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  11. Calls to UC collaborate bridge to be tracked

    Don't see the user status changing to Green when they join a conference room (UC collaborate room). Have already been raised this through the suppor reference #7449 .

    1 vote
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    In Development  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  12. Display N/A descriptions rather than its code

    The ability to display N/A descriptions rather than its code on ACD agent list when using Akixi on Horizon.

    1 vote
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    under review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  13. The tool-tip box containing calls statistics on the BLF view transitions away

    When using a report in BLF view, the tool-tip box containing the call statistics transitions away after a short duration. The only way to stop the tool-tip from transitioning away is to constantly move the mouse cursor over the highlighted user.

    It would be beneficial if there was an option to stop the tool-tip box from transitioning away on the reporting.

    3 votes
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    0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  14. Ringing Time from Queue

    Add in an option to monitor the time between a call leaving a call queue where it has been waiting to the time it is answered from ringing on a handsets.

    1 vote
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    0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  15. More flexible date/time filters for scheduled reports

    We've been asked a number of times about greater flexibility around report filters to support ongoing rolling scheduled reports.

    E.g. if a customer wanted 'the last 3 days' or 'all data from 5 days ago' batched as a rolling daily report these things are not currently possible.

    You can of course set up specific date/time start/end filters but then these filters will not roll forwards with the report schedule.

    Some more report filter options here would be very helpful please.

    1 vote
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    0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  16. Upload reports using FTP

    Have the option for Akixi to upload scheduled reports to an FTP server instead of emails

    1 vote
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    planned  ·  0 comments  ·  Scheduling  ·  Flag idea as inappropriate…  ·  Admin →
  17. Resynchronisation

    Quick method of resynchronisation for when items are deleted from Broadsoft/Horizon Currently need to mass delete and read, a tool to check discrepancies and fix would be useful
    and coupled with this an email alert to advise when the two are out of synch

    1 vote
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    0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →

    This is an interesting suggestion. I think this raises a number of functionality and conflict resolution questions but may warrant some research in future.

    In the meantime, there are a number of synchronisation options we currently researching. I will tag this suggestion to those so that you are kept up to date

  18. Make Hunt groups selecteable for display on on Huntgroups (i.e. suprgroups not to display containing hunt groups)

    When creating a hunt group that contains supergroups, select whether you want to have the sub group members displayed

    3 votes
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    under review  ·  2 comments  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. The Ability To Modify The Text Format On Chart View Reports

    I would like to have the ability to modify the format of text when a report is in chart view. If displaying the chart view on a TV within the office, I would like to be able to make the text bigger/bolder to make it easier to view.

    2 votes
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    0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  20. Send email and/or SMS alerts when alarm threshold is met

    Send email and/or SMS alerts when alarm threshold is met... This may be the same request as "Alarm Notifications" in Uservoice.

    6 votes
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    1 comment  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
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