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  1. We are no longer able to specify the seconds when setting a date/time range on the reports. This is required as we sometimes need to run a report on a single call and have to filter out any calls that started/ended within the same minute.

    This is also causing an issue because the report is automatically rounding up the end time by adding 59 seconds to it, which is not obvious to the end user. The workaround for this would be to set your report (e.g.) to end at 16:59, but if you're not aware it's doing this you would…

    4 votes
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    Under Review  ·  0 comments  ·  Filtering  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
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    Under Review  ·  1 comment  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. Create a link for wallboard to run in teams. Allowing a multiple locations to display a single board. This would allow multiple locations a single display that no one can fiddle with. The AKIXI users will have there own logins to pull reports. Allowing a centralized dashboard.

    2 votes
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    Under Review  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  4. The un returned calls screen is great but would like to be able to report on how long it is taking staff to return the calls historically. Would also be good if we could set an alarm if the time exceeds the margin on the live screen as well.

    1 vote
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    0 comments  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. I can't find a way to API report data in Power Query.

    Please let me know if I've missed it.

    I'd be great if this could be developed if not (although I can work with the csvs in the meantime).

    1 vote
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  6. Include a setting under the "Advanced" modify field to allow you to specify which type of calls for group device members you want to log, be this "Inbound Only", "Outbound Only", "None" or "All"

    This will allow us to capture Outbound calls when using a hunt group as the device filter, without having to include calls to extension users DDI's

    2 votes
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  7. The ability to chose historic call totals by time period with multiple periods within a period. on the Y axis, and Person/Extn/Agent etc on the X Axis so that all calls are not just cumulative totals of selected Extns, but are by Extns and by time break, EG the attached.

    2 votes
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  8. I believe there needs to be a way of reporting on ACD Agents that login each day and log out each day that can be reported on a weekly/monthly basis.

    3 votes
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  9. Ability to maximize the Full Screen display. I know in the last version you guys did a great job maximizing this.

    Currently it shows the task bar at the bottom. Maybe a "Checkmark" next to Full Screen Display Mode that also says Hide Task Bar.

    3 votes
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    1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  10. The ability to build a report that shows the number of UNIQUE phone numbers dialled in a day by extension. This could just be an additional field titled "Unique Numbers Dialled"

    We can use the extension report to show the number of calls each extension made...but we want to also see how many UNIQUE phone numbers that was to.

    i.e. if a member of a telesales team were to make 100 calls in a day we want a report that shows the number of UNIQUE phone numbers that were called.

    The reason being is the number of calls can be…

    1 vote
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    1 comment  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  11. Need the ability to backup reports. This is crucial when re-selling to customers. We can spend hours setting up reports and filters etc. for it to potentially be lost at any time by an end-user deleting/modifying the reports in error.

    It would be perfect if we could pull down a backup of the reports/config before we hand over to the customer.

    2 votes
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  12. At the moment all overflowed off trk-trk calls are reported as answered calls, even when they're not answered by the overflowed destination. Can this be changed so we can actually report on whether or not these overflowed calls actually connected?

    It would also be good to have a separate field for this, something like 'overflowed off ans'.

    Thanks,
    Rhys

    2 votes
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  13. We would like to be able to report on forward statistics in the same way that it's possible to report on "DND statistics" in "Fields". Is this something that you would be able to add?

    3 votes
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    0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow the user to size how much of the screen is allocated to each report included in the Dashboard. For example today if you have a Wallboard as one of the included reports it gets a fixed amount of space when perhaps you like it to be 2/3 of the screen instead of only half. The result today is you typically have a lot of white unused space.

    5 votes
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  15. A client would like the option of resizing wallboard tiles, especially within a dashboard.

    The issue occurs when we combine two wallboards (English and Spanish queues).

    There are a number of English wallboard tiles they display, but only a couple of Spanish tiles.

    When you combine them in a dashboard, the Spanish tiles appear much larger. If anything, they want the English tiles to be larger.

    The ability to size these tiles would make it esthetically pleasing.

    Thanks!
    Alex Lawson

    2 votes
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  16. We have clients requesting the ability to rename the Wallboard Display Tile Texts (Calls Waiting Now, Longest Call Waiting Now, etc.). Especially those that have migrated from another vendor to AKiXi.

    This ability would allow them to migrate more seamlessly since they can matchup their old naming convention to the new environment.

    We can visualize this new feature in the Modify / Fields / Display Settings area. AKiXi already offers a “Display Title Text Area”. A textbox next to this setting could facilitate this new feature.

    Thanks!
    Alex Lawson

    1 vote
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    In Development  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  17. Have a field or section that specifies the time frame of a report. For example, if you have a Calls By 1/2 Interval report set to show "last month", display the name of the actual month. In the following attachment, the day the report was ran was May 12th, 2020. The time frame that should display on the report and download (pdf, doc, xls) is "April".

    3 votes
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    0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  18. We would like to be able to schedule a Dashboard report, so we can e-mail our management a single screenshot showing all the day's figures, rather than them having to open several e-mails.

    3 votes
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  19. With V2.1 you can allow application users to have access to multiple partitions. This feature should also extend to multiple platforms so a user can have access across multiple partitions across multiple platforms

    2 votes
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  20. Integrate Akixi with Inference to pull stats/metrics off Inference. This is a highly desired feature of major service providers.

    https://www.inferencesolutions.com/

    5 votes
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