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  1. Collect disposition codes once a call has ended

    Once a call has been ended and a disposition code/wrap up is entered, collect this information to be able to be reported on

    1 vote
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    0 comments  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. Real Time Weekly and Monthly Reports

    Provision of the ability to display a report on call activity real time on a weekly and monthly basis as opposed to just daily.

    1 vote
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    0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  3. Show details of clear party for call

    Show details of clear party for call
    Basically show details of which party hung up and make this a field which can be reported and filtered

    1 vote
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    0 comments  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Immediate notification of a missed call via email

    Customer facing desks requiring an immediate notification by email of a missed call where a wallboard can not be shown, as Client desk is public facing.

    4 votes
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    under review  ·  2 comments  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. Geographical location call heat map

    The ability to transform the likes of 'calls by tel no' report into a geographical heat map to give a better visual representation.

    1 vote
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    0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  6. Calls to UC collaborate bridge to be tracked

    Don't see the user status changing to Green when they join a conference room (UC collaborate room). Have already been raised this through the suppor reference #7449 .

    1 vote
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    In Development  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  7. Display N/A descriptions rather than its code

    The ability to display N/A descriptions rather than its code on ACD agent list when using Akixi on Horizon.

    1 vote
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    under review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  8. The tool-tip box containing calls statistics on the BLF view transitions away

    When using a report in BLF view, the tool-tip box containing the call statistics transitions away after a short duration. The only way to stop the tool-tip from transitioning away is to constantly move the mouse cursor over the highlighted user.

    It would be beneficial if there was an option to stop the tool-tip box from transitioning away on the reporting.

    2 votes
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    0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ringing Time from Queue

    Add in an option to monitor the time between a call leaving a call queue where it has been waiting to the time it is answered from ringing on a handsets.

    1 vote
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    0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  10. More flexible date/time filters for scheduled reports

    We've been asked a number of times about greater flexibility around report filters to support ongoing rolling scheduled reports.

    E.g. if a customer wanted 'the last 3 days' or 'all data from 5 days ago' batched as a rolling daily report these things are not currently possible.

    You can of course set up specific date/time start/end filters but then these filters will not roll forwards with the report schedule.

    Some more report filter options here would be very helpful please.

    1 vote
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    0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  11. Upload reports using FTP

    Have the option for Akixi to upload scheduled reports to an FTP server instead of emails

    1 vote
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    planned  ·  0 comments  ·  Scheduling  ·  Flag idea as inappropriate…  ·  Admin →
  12. Resynchronisation

    Quick method of resynchronisation for when items are deleted from Broadsoft/Horizon Currently need to mass delete and read, a tool to check discrepancies and fix would be useful
    and coupled with this an email alert to advise when the two are out of synch

    1 vote
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    0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →

    This is an interesting suggestion. I think this raises a number of functionality and conflict resolution questions but may warrant some research in future.

    In the meantime, there are a number of synchronisation options we currently researching. I will tag this suggestion to those so that you are kept up to date

  13. Make Hunt groups selecteable for display on on Huntgroups (i.e. suprgroups not to display containing hunt groups)

    When creating a hunt group that contains supergroups, select whether you want to have the sub group members displayed

    3 votes
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    under review  ·  2 comments  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. The Ability To Modify The Text Format On Chart View Reports

    I would like to have the ability to modify the format of text when a report is in chart view. If displaying the chart view on a TV within the office, I would like to be able to make the text bigger/bolder to make it easier to view.

    2 votes
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    0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  15. Send email and/or SMS alerts when alarm threshold is met

    Send email and/or SMS alerts when alarm threshold is met... This may be the same request as "Alarm Notifications" in Uservoice.

    6 votes
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    1 comment  ·  Reports - Other  ·  Flag idea as inappropriate…  ·  Admin →
  16. Adandoned Counts and Percentages for Inbound Answer Performance

    Add "Adandoned" Counts and Percentages for Inbound Answer Performance in Fields > Call Counts & Percentages like Akixi does today for "Answer". As with Answer, setting/configuring Abandoned will be done from the Settings tab of report add/edit.

    2 votes
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    0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  17. Flag ACD vs non-ACD calls for ACD Agent List

    Flag ACD vs non-ACD calls for ACD Agent List, Extension List and any other reports capable of stat.

    Essentially, Akixi can identify calls that are presented to an agent via call center queue (ACD) or some other method such as AA/user transfer, direct dial (non-ACD).

    2 votes
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    0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  18. Undo Delete and/or Recycle Bin for reports

    Please add Supervisor functionality that allows for a user to "undo" the deletion of a report and/or have a recycle bin where deleted reports can be restored.

    3 votes
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    0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  19. Combine calls by day & month

    A report of calls by day of the week but arranged month to month. So, for example: In September we made 100 calls on Mondays, 250 on Tuesdays and so on.

    2 votes
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    0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  20. The ability to show data for more than one Hunt Group on a Wallboard

    It would be helpful to be able to display data for more than one hunt group on a wallboard, not as an accumulative total and not using transitioning to another wallboard display.

    I would like to display individual data for three hunt groups on the same wallboard, waiting now, answered now, abandoned calls, etc. Along with threshold alarms per hunt group. This also not possible in the Hunt Group BLF report, the alarm shows as a total of the column.

    6 votes
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    1 comment  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
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