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  1. Currently to log account codes (Akixix Horizon) they have to be entered on the handsets. The problem with this is the caller on the other end hears the beeps. The only way around this is to put the caller on hold, enter the account code and then resume the call which is a bit clunky.

    Would it be possible to allow users to enter account codes for the active call they are on directly in Akixi? For example if users had Akixi Presence they could use this to classify calls with account codes to be reported on at a later…

    4 votes

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    Considered For Roadmap  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  2. Would it be possible to add the unreturned call statistic in a standard historic call report? Eg how many unreturned calls were logged against the device.

    2 votes

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    Launched  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  3. ACD Multiple Logins to Multiple ACD Groups with one access.

    1 vote

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    In Development  ·  0 comments  ·  Supervisor Settings  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add Total Agents Signed-in and Sign-out to Hunt Group report (realtime) and others like Calls by 1/2 Hour reports

    2 votes

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    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  5. Example would be historical reports. Would like to click on a field within the header to order-by. Also, some data exceeds the space allowed to view. Would like to adjust the header width to expand.

    6 votes

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    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  6. It would be nice to have folders included in the “My Reports” section. This way I can organize my reports. Currently, I have a long laundry list of reports I must search for. Not to mention having to name the report so that it corresponds to the partition I am working with.

    4 votes

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    Launched  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  7. Ability to click a tile on the wallboard and dynamically filter and drill-down to the data detail that makes up the wallboard display - ie, 8 Abandoned Calls tile on Wallboard - when clicked and report will display that shows a list of eight abandoned calls and its associated metrics/stats. Tru

    13 votes

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    Considered For Roadmap  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  8. Filtering ACD Status Log By Status

    1 vote

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    Considered For Roadmap  ·  0 comments  ·  Filtering  ·  Flag idea as inappropriate…  ·  Admin →
  9. Have the ability to view Accumulative and realtime talk stat for agents on a realtime report

    2 votes

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    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  10. Give supervisors the ability to propagate their reports to other supervisors, with the ability for the originating supervisor to have the ability to control the reports. with the ability to make them read only to the propagated supervisors.

    7 votes

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    Launched  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  11. Have the ability to export reports from one supervisor and import in to another

    10 votes

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    Launched  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  12. Be able to duplicate reports in the same supervisor by way of a copy button. This would generate an identical report with a suffix of - copy (1) etc. on the report name.

    13 votes

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    Launched  ·  2 comments  ·  Supervisor Settings  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ability to show how many users are set to a specifc availability/ unavailable code across a day at different times.

    This would allow supervisors to see how many people for example were in the lunch unavaiable code at 12:00

    9 votes

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    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  14. Import a CSV file to Akixi to give a list of known numbers and a name identity. Then when reports are produced, have a name field which shows names of matching CLI's captured.

    3 votes

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    Considered For Roadmap  ·  1 comment  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  15. Requests for an external content view tile on the wallboard to display the likes of news feeds, live news videos, company logos etc.

    4 votes

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    Launched  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
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