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  1. Please add Supervisor functionality that allows for a user to "undo" the deletion of a report and/or have a recycle bin where deleted reports can be restored.

    8 votes

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    In Development  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  2. Currently, the audible alarm will only sound once while the configured threshold is met. Request would add in the ability for the audible alarm to continue sounding, as long as the threshold is met, at a configurable cadence .

    7 votes

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    Launched  ·  1 comment  ·  Alarms  ·  Flag idea as inappropriate…  ·  Admin →
  3. A report of calls by day of the week but arranged month to month. So, for example: In September we made 100 calls on Mondays, 250 on Tuesdays and so on.

    3 votes

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    Considered For Roadmap  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  4. It would be helpful to be able to display data for more than one hunt group on a wallboard, not as an accumulative total and not using transitioning to another wallboard display.

    I would like to display individual data for three hunt groups on the same wallboard, waiting now, answered now, abandoned calls, etc. Along with threshold alarms per hunt group. This also not possible in the Hunt Group BLF report, the alarm shows as a total of the column.

    10 votes

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    Launched  ·  1 comment  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  5. On extension list report, typically when reporting on an outbound team / telesales / telemarketing - a visual "Time since last call completed" would be useful for a supervisor to see or a wallboard to demonstrate who was not putting in the activity.

    8 votes

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    Under Review  ·  2 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  6. 2 votes

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    Considered For Roadmap  ·  0 comments  ·  Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
  7. 5 votes

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    Launched  ·  1 comment  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  8. When viewing a report on the portal you can change the date/time period by clicking the clock icon in the top right of the report. Changing this to view a different period also modifies the report settings to the reflect this change. This becomes a problem when reports are scheduled to email a certain time period on a regular basis.
    Changing the date/time period when viewing a report should not modify the report settings permanently.

    2 votes

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    Under Review  ·  1 comment  ·  Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
  9. For Historical Unreturned Lost Calls, add ability to see if calls were returned. This could be a field that indicates yes or no.

    6 votes

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    Considered For Roadmap  ·  2 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  10. It would be great if the reporting field header could be pinned to a report. At current, if you scroll down on a report then the field header does not display at the top.

    3 votes

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    Launched  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote

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    Considered For Roadmap  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  12. Reseller level access to all the customers we manage and ordered, so that we do not have to have individual log in's to assist customers.
    Audit trailing would be required for these accounts.

    7 votes

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    In Design  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  13. Function to trigger an automatic synchronisation when there is a change within broadsoft to groups or users as we have found without an immediate synchronisation agent log in/out does not function
    and in conjunction with this allow supervisor to perform synchronisation, currently this requires administrator and customer often does not wish to give supervisor full administrator permissions

    3 votes

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    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  14. Company templates which can be set up by an administrator or admin supervisor and deployed to supervisors then either have these so they can be locked down and updated centrally by the admin or have them as templates so supervisors can start from that report and customise

    6 votes

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    Launched  ·  10 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  15. We already have the ability to create a 'Calls By Half Hour Interval' report, but it would be great to additionally have the option to generate a 'Calls By Hour' report. This will allow us to more specifically determine the busiest hourly periods.

    7 votes

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    Considered For Roadmap  ·  2 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  16. Have XML as a exportable report type, same as CSV, PDF, etc.

    2 votes

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    Considered For Roadmap  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  17. Have a continuous alarm for whenever there is an unreturned call on the unreturned lost calls report

    8 votes

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    In Design  ·  0 comments  ·  Alarms  ·  Flag idea as inappropriate…  ·  Admin →
  18. Have the ability to remove returned calls from the Unreturned lost calls list.

    3 votes

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    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  19. Have a statistic to show what the maximum concurrent calls were within a set time frame, i.e. 1/2 hour, day, week, etc.

    1 vote

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    Launched  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  20. Have a statistic that shows unreturned lost calls on a tile in the wallbaord view. This would be filtered against the wallboard filter settings

    7 votes

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    Launched  ·  1 comment  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
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