Reporting

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Provision of the ability to display a report on call activity real time on a weekly and monthly basis as opposed to just daily.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  2. Show details of clear party for call
    Basically show details of which party hung up and make this a field which can be reported and filtered

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Design  ·  2 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  3. Customer facing desks requiring an immediate notification by email of a missed call where a wallboard can not be shown, as Client desk is public facing.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  2 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ability for Agent to alert Supervisor through handset and alarm appear on supervisor to monitor call alternatively agent can Instant Message supervisor through presence account. This is instead of sending an email or waving at supervisor.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Supervisor Settings  ·  Flag idea as inappropriate…  ·  Admin →
  5. The ability to transform the likes of 'calls by tel no' report into a geographical heat map to give a better visual representation.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  6. Don't see the user status changing to Green when they join a conference room (UC collaborate room). Have already been raised this through the suppor reference #7449 .

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Development  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  7. The ability to display N/A descriptions rather than its code on ACD agent list when using Akixi on Horizon.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Design  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  8. When using a report in BLF view, the tool-tip box containing the call statistics transitions away after a short duration. The only way to stop the tool-tip from transitioning away is to constantly move the mouse cursor over the highlighted user.

    It would be beneficial if there was an option to stop the tool-tip box from transitioning away on the reporting.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add in an option to monitor the time between a call leaving a call queue where it has been waiting to the time it is answered from ringing on a handsets.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  10. its currently not possible to deduct the time generated from announcement messages from accumulating within the ring time.

    Customers want to see call waiting and Average answer times to have deducted the duration of the initial annoucment so its a true reflection.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →

    A manual option to reduce call record times could be feasible. I have moved this to review as this may work well along side some other enhancements that we are also considering.

    Any further updates will be added to this suggestion.

  11. Have the option for Akixi to upload scheduled reports to an FTP server instead of emails

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
  12. Would like to be able to schedule report on a split time period e.g. 8.00am to 8.00am rather than just midnight to midnight, e.g. yesterday is full day no option for split period overlapping the midnight hour

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
  13. Quick method of resynchronisation for when items are deleted from Broadsoft/Horizon Currently need to mass delete and read, a tool to check discrepancies and fix would be useful
    and coupled with this an email alert to advise when the two are out of synch

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Development  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  14. Bart,
    The 3CX reporting is rubbish,
    There are some third party solutions, also rubbish.
    Akixi would open up 3CX to the call centre environment.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for adding the suggestion. We appreciate that you think Akixi would enhance the 3CX offering, however I am sorry to say at this point we have no plans to integrate to the 3CX platform.

    We originally did an evaluation in to the platform and found it to be lacking the necessary integration required for Akixi to operate effectively and accurately.

    Should the platform be re-evaluated any time in the future, I will update the status on this item so that all subscribed parties will be notified.

    Thanks again for your input and please feel free to offer any more ideas.

  15. When creating a hunt group that contains supergroups, select whether you want to have the sub group members displayed

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  16. Currently alarms can show when a user hits a call made or received target or even a talk time target. sometimes flashing Red gives the wrong message and then other alarms are lost. Can Akixi have a target setting as well as an alarm setting with two different fields and colours?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Declined  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  17. I would like to have the ability to modify the format of text when a report is in chart view. If displaying the chart view on a TV within the office, I would like to be able to make the text bigger/bolder to make it easier to view.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Considered For Roadmap  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  18. Send email and/or SMS alerts when alarm threshold is met... This may be the same request as "Alarm Notifications" in Uservoice.

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  Alarms  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add "Adandoned" Counts and Percentages for Inbound Answer Performance in Fields > Call Counts & Percentages like Akixi does today for "Answer". As with Answer, setting/configuring Abandoned will be done from the Settings tab of report add/edit.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  20. Flag ACD vs non-ACD calls for ACD Agent List, Extension List and any other reports capable of stat.

    Essentially, Akixi can identify calls that are presented to an agent via call center queue (ACD) or some other method such as AA/user transfer, direct dial (non-ACD).

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?