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  1. Mobile app could be improved by being able to see the missed call reports, so it's possible to call people back when away from the office.

    4 votes

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    Launched  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  2. would it be possible to add a 30 minute option to the scheduling section in a report?

    1 vote

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    Under Review  ·  1 comment  ·  Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
  3. When scheduling a report on Akixi, it would be beneficial if we were able to stipulate a "specified range" as opposed to the default options

    2 votes

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    Under Review  ·  1 comment  ·  Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote

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    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  5. When viewing reports, I am finding myself scrolling up to see the header fields. It would be nice if the header fields would stay constant (like freezing in Microsoft Excel).

    2 votes

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    Launched  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  6. Create a live tile for Desktop wallboard which displays "Top Extension" that can be filter on Inbound / Outbound / Call Duration

    3 votes

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    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  7. 2 votes

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    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  8. Instead of using ACD disposition, would it be possible to introduce a feature for the end user to color stamp the call to show what the call represents such as customer service, sales, returns or new order or place an icon or a code through the akixi platform without agents needing to disposition the call.

    Hope this makes sense.

    1 vote

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    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  9. Colour customisation on reports other than the wallboard to aid matching aesthetics across a whole wallboard. ACD Agent Lists should allow for alternative colour schemes to help the design be more approachable.

    5 votes

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    Under Review  ·  2 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  10. could the longest waiting now tile continue to increment when the call moves/overflows between groups...i.e. if a call comes in to group x and rings the timer starts but after 20 seconds the call is overflowed to group y this currently resets the timer back to zero...ideally it would be great if this could continue to increment past 20secs until answered

    cheers robin

    11 votes

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    Under Review  ·  1 comment  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  11. When using Broadsoft premium call centre you can dial out via each of the different DNIS entry points. It appears that Akixi isn't capturing this outbound data so we are unable to report on the outbound traffic broken down by presented number.

    Thanks,

    Scott

    2 votes

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    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  12. We would like to be able to create rolling monthly reports. e.g. we would like a Calls By Month report to always show the previous 6 months calls

    4 votes

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    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  13. For real-time dashboards it would be nice to be able to put a filter on each tile for a different agent or extension. That would help for wallboard displays on the wall and gamification displays. That way I can put a tile up showing Agent 1, 2, 3, etc. and show a stat for each tile.

    2 votes

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    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  14. The 'Telephone Number Called Description' field on a Historic Call List can be incorrect when there are multiple extensions with the same number. e.g. If a company has 10 x2000's and an internal call is made to each one of them, the report will only ever show the description for one of them in that field. Is it possible to interrogate the device called to get the correct description?

    2 votes

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    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  15. Our customer would like to be able to change the column headers on the wallboard and have the ability to change the size to match the text in the header.

    This way they can make the wallboard more bespoke to their needs

    4 votes

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    Launched  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  16. Hi guys,

    Can you look in to adding a field for financial values vs call length?

    I.e. total talk time x manual value (e.g 20p per minute) = total call cost

    2 votes

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    Considered For Roadmap  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  17. We would like to exclude agents from and ACD Agent List when they are not signed in. i.e. If the report is filtered to show a specific ACD Group, we only want to see stats for the agents that are currently signed in to it. So if (for example) an agent is away on holiday, they wouldn't be shown on the report.

    4 votes

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    Under Review  ·  1 comment  ·  Filtering  ·  Flag idea as inappropriate…  ·  Admin →
  18. Hi Team

    As of now "Alarms" feature have the ability to alert with a sound or to flash/highlight the "Tab" .

    Can we please have the ability to flash with a coloured pop up window with the extension number that met the criteria say 10 minutes talk time for example.

    Thanks
    Karthik

    1 vote

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    Under Review  ·  0 comments  ·  Alarms  ·  Flag idea as inappropriate…  ·  Admin →
  19. If an agent makes/receives an external call and the call is subsequently barged into, the call type changes from external to internal (due to a conference call being established between the parties). If the end user only wants to report on external calls, the talk time for the conference part of the call will not show. Is it possible for the resulting call to retain it's "external" status?

    4 votes

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    Launched  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  20. Once a call has been ended and a disposition code/wrap up is entered, collect this information to be able to be reported on

    8 votes

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    In Development  ·  4 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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