Reporting

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Ability to maximize the Full Screen display. I know in the last version you guys did a great job maximizing this.

    Currently it shows the task bar at the bottom. Maybe a "Checkmark" next to Full Screen Display Mode that also says Hide Task Bar.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  2. The ability to build a report that shows the number of UNIQUE phone numbers dialled in a day by extension. This could just be an additional field titled "Unique Numbers Dialled"

    We can use the extension report to show the number of calls each extension made...but we want to also see how many UNIQUE phone numbers that was to.

    i.e. if a member of a telesales team were to make 100 calls in a day we want a report that shows the number of UNIQUE phone numbers that were called.

    The reason being is the number of calls can be…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  3. At the moment all overflowed off trk-trk calls are reported as answered calls, even when they're not answered by the overflowed destination. Can this be changed so we can actually report on whether or not these overflowed calls actually connected?

    It would also be good to have a separate field for this, something like 'overflowed off ans'.

    Thanks,
    Rhys

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  4. This can be done manually by clicking "send call to" then typing in the number. As there are so many different numbers that dial in, is there a way to code this in the background to send to the same number they called in on so it goes to the back of the queue? Then add an option that says "Send to back of queue"

    13 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  5. If on outbound calls and the phone is set to unavailable, your unavailable time still adds up rather than the phone call you are on. Can this be changed to not include the call time?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  6. We would like to be able to report on forward statistics in the same way that it's possible to report on "DND statistics" in "Fields". Is this something that you would be able to add?

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  7. Location filtering of Devices is very tedious, when you have hundreds of devices with a name and a number assigned. Most of the time, my clients can set their filters by the person's name. They don't know the numbers by heart. It would make it so much easier to have a sort at the top of the list of the device description for alphabetical listing. When you have hundreds and hundreds of devices, it makes sense.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Filtering  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for you feedback. I am pleased to say that this is an enhancement we already have planned and will be included in a future rekease.

    In the meantime, it is possible to use the browsers search facility (such as Crtl F in Chrome), to locate names in the filter list.

  8. Would it be possible to fix the wallboard tiled layout view to always be the same regardless of the report viewer being open or closed? Also can Akixi use the same tiled layout for their mobile client too? I've used other reporting systems but I'm new to Akixi. I spent ages designing a wallboard layout for a car retailer, one wallboard for each branch. Then I closed the report viewer and all the wallboards changed their layout from being 4 by 3 to being 6 by 2 which messed up my design and I had to start over. Then I…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Declined  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  9. Can Akixi add the date to the name of a report to make each report unique from the others they receive on a daily, weekly, monthly, yearly basis? If a supervisor has set up a Calls per Day report to be emailed to them on a weekly basis every report they receive each week has the same name as the last report they received last week i.e. calls per day report. If they want to store them on their PC they either need to change the name of the report before saving the file or create a new folder each…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Design  ·  0 comments  ·  Scheduled Reports  ·  Flag idea as inappropriate…  ·  Admin →
  10. ACD status when not available highlights a different colour to stand out. Ideally grey but that would mean the hold colour changing.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow the user to size how much of the screen is allocated to each report included in the Dashboard. For example today if you have a Wallboard as one of the included reports it gets a fixed amount of space when perhaps you like it to be 2/3 of the screen instead of only half. The result today is you typically have a lot of white unused space.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  12. A client would like the option of resizing wallboard tiles, especially within a dashboard.

    The issue occurs when we combine two wallboards (English and Spanish queues).

    There are a number of English wallboard tiles they display, but only a couple of Spanish tiles.

    When you combine them in a dashboard, the Spanish tiles appear much larger. If anything, they want the English tiles to be larger.

    The ability to size these tiles would make it esthetically pleasing.

    Thanks!
    Alex Lawson

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  13. We have clients requesting the ability to rename the Wallboard Display Tile Texts (Calls Waiting Now, Longest Call Waiting Now, etc.). Especially those that have migrated from another vendor to AKiXi.

    This ability would allow them to migrate more seamlessly since they can matchup their old naming convention to the new environment.

    We can visualize this new feature in the Modify / Fields / Display Settings area. AKiXi already offers a “Display Title Text Area”. A textbox next to this setting could facilitate this new feature.

    Thanks!
    Alex Lawson

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Launched  ·  1 comment  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add metric for "real, true actual" talk time that doesn't include hold time. Technically, talk time is the time a phone is "off-hook". During off-hook periods, callers are placed on hold, which adds hold time to the talk time metric. Please add a talk time metric that excludes the hold-time.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Launched  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  15. Have a field or section that specifies the time frame of a report. For example, if you have a Calls By 1/2 Interval report set to show "last month", display the name of the actual month. In the following attachment, the day the report was ran was May 12th, 2020. The time frame that should display on the report and download (pdf, doc, xls) is "April".

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  16. Set up email alerts if the queue for "Waiting To Be Run" metric reaches X % or X quantity increases.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  Alarms  ·  Flag idea as inappropriate…  ·  Admin →
  17. Would it be possible for the Department name that is pulled from the Horizon system that is available on the extension list report to be available on all reports

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  18. We would like to be able to schedule a Dashboard report, so we can e-mail our management a single screenshot showing all the day's figures, rather than them having to open several e-mails.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  19. With V2.1 you can allow application users to have access to multiple partitions. This feature should also extend to multiple platforms so a user can have access across multiple partitions across multiple platforms

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Development  ·  0 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  20. Integrate Akixi with Inference to pull stats/metrics off Inference. This is a highly desired feature of major service providers.

    https://www.inferencesolutions.com/

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  2 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?