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  1. Hi, Is there away that we can get Supervisors to copy their own reports to other Supervisors? We are getting a lot of requests to do this as a site will have one main Akxi Admin who wants to setup one set of reports on their account and then copy them to the others. At present im having to log in and do that part for them

    3 votes

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    1 comment  ·  Supervisor Settings  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ability for Agent to alert Supervisor through handset and alarm appear on supervisor to monitor call alternatively agent can Instant Message supervisor through presence account. This is instead of sending an email or waving at supervisor.

    2 votes

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    Under Review  ·  0 comments  ·  Supervisor Settings  ·  Flag idea as inappropriate…  ·  Admin →
  3. ACD Multiple Logins to Multiple ACD Groups with one access.

    1 vote

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    In Development  ·  0 comments  ·  Supervisor Settings  ·  Flag idea as inappropriate…  ·  Admin →
  4. Be able to duplicate reports in the same supervisor by way of a copy button. This would generate an identical report with a suffix of - copy (1) etc. on the report name.

    13 votes

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    Launched  ·  2 comments  ·  Supervisor Settings  ·  Flag idea as inappropriate…  ·  Admin →
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