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  1. We have a customer with 3 wallboards in a call centre. The CC manager regularly wants to change a display on all screens. We don't want to overwrite all reports, just send 1 report to another user.
    At the moment we are having to do this manually which is slow.

    2 votes

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    Launched  ·  1 comment  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add metric for "real, true actual" talk time that doesn't include hold time. Technically, talk time is the time a phone is "off-hook". During off-hook periods, callers are placed on hold, which adds hold time to the talk time metric. Please add a talk time metric that excludes the hold-time.

    3 votes

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    Launched  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  3. It would be helpful to be able to display data for more than one hunt group on a wallboard, not as an accumulative total and not using transitioning to another wallboard display.

    I would like to display individual data for three hunt groups on the same wallboard, waiting now, answered now, abandoned calls, etc. Along with threshold alarms per hunt group. This also not possible in the Hunt Group BLF report, the alarm shows as a total of the column.

    10 votes

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    Launched  ·  1 comment  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  4. 5 votes

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    Launched  ·  1 comment  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  5. Have a statistic to show what the maximum concurrent calls were within a set time frame, i.e. 1/2 hour, day, week, etc.

    1 vote

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    Launched  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  6. Have a statistic that shows unreturned lost calls on a tile in the wallbaord view. This would be filtered against the wallboard filter settings

    7 votes

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    Launched  ·  1 comment  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  7. Would it be possible to add the unreturned call statistic in a standard historic call report? Eg how many unreturned calls were logged against the device.

    2 votes

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    Launched  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
  8. Requests for an external content view tile on the wallboard to display the likes of news feeds, live news videos, company logos etc.

    4 votes

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    Launched  ·  0 comments  ·  Fields and Statistics  ·  Flag idea as inappropriate…  ·  Admin →
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