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  1. Currently, for multiple days, the report's data gives 00:00:00 to 23:59:59

    Ideally would want a New Feature “OFFSET” where one could select “+3HR” that would essentially Offset and redefine a day to: 03:00:00 to 2:59:59 (next morning)
    8/17 3:00:00 to (2:59:59 am next morning) data
    8/18 3:00:00 to (2:59:59 am next morning) data
    8/19 3:00:00 to (2:59:59 am next morning) data

    and then also be able to set secondary filter: Time Range Between: 09:00:00 And: 02:29:59 (next morning)

    3 votes

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    Considered For Roadmap  ·  3 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  2. Reporting for Broadworks Auto Attendant with submenus. This is a different Auto Attendant license than the original Broadworks AA. It is a more advanced AA that supports submenus, announcements, etc...

    1 vote

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  3. We run call que groups and sometime calls are missed

    I would like in Akixi on the historic call list, to click on a call and see who the call was pushed out to before it was answered/abandoned/overflowed etc… I know Akixi can see what phones are ringing so would like to feature request the ability to see what phones/users descriptions where rung on each call.

    2 votes

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  4. A report of calls by day of the week but arranged month to month. So, for example: In September we made 100 calls on Mondays, 250 on Tuesdays and so on.

    3 votes

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  5. 1 vote

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  6. We already have the ability to create a 'Calls By Half Hour Interval' report, but it would be great to additionally have the option to generate a 'Calls By Hour' report. This will allow us to more specifically determine the busiest hourly periods.

    8 votes

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    Considered For Roadmap  ·  2 comments  ·  General Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  7. Have XML as a exportable report type, same as CSV, PDF, etc.

    2 votes

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  8. Currently to log account codes (Akixix Horizon) they have to be entered on the handsets. The problem with this is the caller on the other end hears the beeps. The only way around this is to put the caller on hold, enter the account code and then resume the call which is a bit clunky.

    Would it be possible to allow users to enter account codes for the active call they are on directly in Akixi? For example if users had Akixi Presence they could use this to classify calls with account codes to be reported on at a later…

    4 votes

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  9. Ability to click a tile on the wallboard and dynamically filter and drill-down to the data detail that makes up the wallboard display - ie, 8 Abandoned Calls tile on Wallboard - when clicked and report will display that shows a list of eight abandoned calls and its associated metrics/stats. Tru

    14 votes

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